Panasonic BL-PA300KTA warranty Performance issues, Troubleshooting notes, Useful Information

Useful Information

Troubleshooting

Performance issues

The troubleshooting notes in this section are provided to resolve the following types of performance issues.

•Inability to transmit data over the HD-PLCnetwork

•Slow data transmission speeds (interrupted video or audio, slow download speeds, etc.)

•Intermittent or varied performance (faster at certain times, slower at others)

•Interference caused by an adaptor

•The PLC indicator is not lit in green even though you have registered the adaptor.

Troubleshooting notes

In most cases, performance issues such as those listed above can be resolved by performing the steps in the following troubleshooting notes. Each note contains several steps. After you perform each step, test the terminal’s network speed (see page 17) to see if the issue has been resolved. For more information, access the Panasonic PLC Support Site at: http://panasonic.co.jp/pcc/products/en/plc/

Troubleshooting note #1:

Adaptor issues

Perform each step until the performance issue is solved.

1.Unplug the master and terminal adaptors, then plug them into the wall outlets again. The indicators on the adaptors will light if the adaptors are receiving power. If a wall outlet has a power switch, make sure it is turned on.

2.Confirm that all LAN cables are securely connected to each adaptor. Use high-quality LAN cables. Also confirm that other network devices (routers, hubs, etc.) are turned on as well as properly connected and configured.

3.Try connecting the master and/or terminal adaptor to a different wall outlet.

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