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Fingerprint Reader
Starting Over
If the specific solutions for your problem in Fingerprint Reader (Î page 72) d o not work, you can use these instructions as
the last measure and start over. However, please note that you can lose your data - passwords, secret keys and fi ngerprints.
ALog on to Windows as an Administrator.
• You can always access the computer by using your Windows log on password.
In convenient mode, any user can access the computer by using the Win dows log on password.
BTry to export your passport to a file if you are planning to use your passwords, secre t keys or enrolled fingers in the
future.
• If you exported your passport recently, this step is not required.
• If biometrics authorization works and your finger are recognized, use [Import or Export User Data] wizard, swipe
your finger and continue according to wizard’s instructions.
• If biometrics authorization works, but your finger is not recognized, you can start the [Import or Export User Data]
wizard and export the passport even without using your fingerprint. You need to cancel fingerprint dialog, and y ou
will be prompted for a password. If you do not use [Advanced Security], enter your W indows log on password.
Otherwise, enter your [Advanced Security] backup password.
CAUTION
zIf you used [Advanced Security] without a backup password. There is no way to backu p your data.
• If biometr ics authorization does not work, there is no way to backup your data.
CDeleting the passport.
• Use the [Delete] wizard. Please note that all your stored secret data (passwords, [File Safe] en cryption keys) will be
lost. If you backed up the data, you can restore it in the next step; otherwise it will be lost permanently. To perform
the delete operation it is necessary to cancel the fingerprint verificatio n operation to get to the password dialog, then
enter your Windows log on password or backup password.
DMake sure your fingerprint sensor is working.
• Use the Tutorial wizard to verify that the fingerprint sensor works. If not, reboot and try again. If it still does not wor k,
please contact Panasonic Technical Support.
ERestore or create passport.
• If you have a backup of your data, you can now use [Import or Export User Data] wizard to restore your data. Other-
wise you can create a new passport by using the [Enroll or Edit Fingerprints] wi zard.