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Troubleshooting (Advanced)
Lost [Advanced Security] backup
password.
zTo change the [Advanced Security] backup password, go to the [Enroll or Edit
Fingerprints] wizard and swipe your finger and go through the Fingerprint
enrollment. On the Advanced Security page you can change the backup pass-
word.
Protector Suite QL reinstallation. zDuring Protector Suite QL uninstallation, you can select whether to de lete the
Protector Suite Data - including passports.
zIf you want to reinstall the product, select button to lea ve the Protector Suite QL
data on the computer.
After the new installation, you will be able to use your data again.
zIf the Protector Suite QL was uninstalled including the passports, then in cas e
of enrollment to device the fingerprints will still be stored in the dev ice and the
user can use them reenrollment.
Lost [File Safe] backup password. zIt is necessary to change the backup password for [File Safe], refer to the soft-
ware’s online manual (Î page 33).
Accessing [File Safe] after Protector
Suite QL uninstallation.
z[File Safe] data can be accessed only using Protector Suite QL. If y ou acciden-
tally uninstalled Protector Suite QL, you have to reinstall it. If passport data was
not removed during uninstallation, everything will work automaticall y including
[File Safe]. If the passport data was removed during uninstallation the [File
Safe] will recognize that the installation was changed and will offer to use the
backup password, instead.
Accessing [File Safe] after computer
crash.
zIf you have an exported passport, import it now so you can access [File Safe]
directly using fingerprints. Otherwise you can access [File Safe] usi ng the [File
Safe] backup password: [File Safe] will recognize that the installation was
changed and will offer to use the backup password, instead.
Removing data from the Reader. zWhen enrollment to the device is used, passport data is stored to the device. To
remove it, go to the [Delete] passport wizard and delete existing passports, and
then use the [Fingerprint Storage Inspector] to remove remaining fingerprints
(e.g. left over from previous installations).
zIn convenient mode, the [Fingerprint Storage Inspector] does not allow deleting
the last fingerprint for an existing passport and only user ’s own fingerprints can
be deleted. Therefore it is necessary to delete passports first.
Fingerprint Reader