![](/images/new-backgrounds/1280478/28047879x1.webp)
Troubleshooting guide
Card | Page |
The capacity of the SD card decreased.
The contents of the card cannot be read.
≥When a
≥Data that can be played from an SD card are AVCHD and JPEG data.
≥The card is not compatible or the contents on the card may be damaged.
≥Turn off and then turn on the unit again.
21
7
7
—
Network
I can’t connect to the network.
≥Are you subscribed to high speed internet connection? Check that the LAN cable is properly connected.
≥Have you plugged a telephone cord into the LAN terminal on this unit? Connect with a straight LAN cable.
≥Confirm the power for the modem or broadband router is turned on.
≥Confirm the network settings. Follow any instructions you may have received from your ISP (Internet Service Provider) and make changes to the settings.
≥Are the broadband router settings correct? Read the operating instructions for the broadband router.
≥Is the broadband router and/or modem connected correctly ? Check the operating instructions for each device and connect accordingly.
≥Check the “Network” and
14
14
—
—
—
—
30, 33
Other difficulties with playback
Audio and video momentarily pause.
The virtual package is not played with
Alternative soundtrack and subtitles cannot be selected.
No subtitles.
The subtitles overlap closed captions recorded on discs.
The resume play function does not work.
≥This occurs between playlist chapters or scenes ([AVCHD]).
≥When playing a title recorded on both layers, the unit automatically switches between layers and plays the title in the same way as a normal program. However, video and audio may momentarily cut out when the unit is switching layers.
≥Confirm whether the disc supports
≥Confirm whether the disc supports the virtual package.
≥The inserted SD card does not have sufficient available capacity.
≥The SD card is
≥Sub contents copied to an SD card are provided by the disc producer as a part of the
≥The languages are not recorded on the disc.
≥You may not be able to use the
≥Subtitles are not recorded on the disc.
≥Turn the subtitles on. Set “Subtitle” on the
≥When progressive output is on, closed captions cannot be displayed.
≥Turn off the subtitles or turn off the closed caption setting on the TV.
≥Memorized positions are canceled when
–pressing [∫] several times.
–opening the disc tray.
≥The resume play function may not work depending on the disc.
≥
—
—
—
21
—
7
21
—
19
—
28
—
28
—
—
—
40
RQT9243 or RQT9350