Panasonic DMR-E20 warranty Troubleshooting guide, Power, Picture, Sound

Troubleshooting guide

Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem:

In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or e-mail consumerproducts@panasonic.com, or web site (http://www.panasonic.com).

In Canada, contact Panasonic Canada Inc. Customer Care Centre at 1-800-561-5505, web site (www. panasonic.ca), or an authorized Servicentre closest to you.

Reference pages are shown as black circled numbers >.

	Possible solutions are indicated with “	!? ” on the relative pages in the operating instructions.
	Power
	No power.	³Insert the AC power supply cord securely into the household AC outlet. >
	The unit is on but cannot be	³The unit is hot (“U14” appears on the display). ³
	operated.	Wait for “U14” to disappear.
		³One of the unit’s safety devices may have activated.
		Reset the unit as follows:
		1. Press [ê/I, POWER] on the main unit to switch the unit to standby.
		If the unit doesn’t switch to standby, press and hold [ê/I, POWER] for about 10 seconds. The
		unit is forcibly switched to standby.
		Alternatively, disconnect the AC power supply cord, wait one minute, then reconnect it.
		2. Press [ê/I, POWER] to turn the unit on.
	The unit switches to standby	³This is a power saving feature. You can turn it off if you would prefer (ACTION—Set Up—Off
	automatically.	Timer—Off). £
		Press [ê/I, POWER] to turn the unit on.
		³One of the unit’s safety devices may have activated.
		Press [ê/I, POWER] to turn the unit on.
	Picture
	The images from this unit do not	³Make sure the television’s input setting (e.g., VIDEO 1) is correct.
	appear on the television.
	Television reception worsens	³This can occur because the signals are being divided between the unit and the television.
	after connecting the unit.	It can be solved by using a signal booster, available from audio-visual suppliers.
		Consult your dealer if reception does not improve.
	Screen size is wrong.	³Check the settings on your television.
		³Check the settings for “TV Aspect”, “4:3 TV Settings for DVD-Video” or “4:3 TV Settings for
		DVD-RAM” in the TV Screen ACTION menus. E, ¤
	The picture flickers.	³Adjust the television’s vertical hold. Read the television’s operating instructions or consult your
Reference
		dealer.
	On-screen messages do not	³Go to Display in the ACTION menus and select “Automatic” for “Status Messages”. ¤
	appear.	³Press [STATUS] to show the on-screen messages constantly. ¯
	The blue background does not	³Go to Display in the ACTION menus and select “On” for “Blue Background”. ¤
	appear.
	Sound

No sound.

Low volume.

Distorted sound.

Cannot hear the desired audio type.

Cannot switch audio during stereo or MTS broadcasts.

³Check the connections. >, ~

Check the input mode on the amplifier if you have connected one. ³Turn V.S.S. off if it causes distortion. W

³Press [AUDIO] on the remote control to select the desired audio type. R [DVD-R]

³Go to Audio in the ACTION menus and choose the correct setting with “MTS Selection for DVD-R Disc”. ¤

³You have used digital connection. Connect to other equipment using audio cables (analog connection). >, ~

³You cannot change the audio type when using DVD-R. S

RQT6035