Panasonic DMR-E20 warranty Product Service, Troubleshooting guide, Reference, Product information

Troubleshooting guide

Recording and timer recording

Cannot record.

VCR PlusH programming does not work properly.

Timer recording does not work properly.

The unit switches to standby while making a timer recording.

The timer program remains even after recording finishes.

Timer recording does not stop even when [º, STOP] is pressed.

The available recording time doesn’t increase even after erasing all recordings on the disc.

³You haven’t inserted a disc or the disc you inserted cannot be recorded on. Insert a disc the unit can record onto. 6

³The disc is unformatted.

Format the disc so this unit can record on it. f ³The disc is protected with the write-protect tab.

Use a ballpoint pen or similar to release the write protection. ´ ³The disc is protected with DISC SETTING.

Release the disc protection. e ³The disc is full or nearly full.

Erase unneeded programs or use another disc. j

³The guide channels are incorrect.

Go to Set Up in the ACTION menus and correct the guide channels with “VCR Plusi CH Setting”. C

³The clock is wrong.

Go to Set Up in the ACTION menus and correct the clock with “Clock Settings”. ¨

³The timer program is incorrect. Correct the program. ], _

³The unit is not on timer recording standby. (“ç” on the unit’s display is not on.) Press [ê/I, POWER] to turn “ç” on. \, _

³Different timer program times overlap. ` ³The clock is wrong.

Go to Set Up in the ACTION menus and correct the clock with “Clock Settings”. ¨

³The disc runs out of space.

Use a disc that has enough space to record the program.

³The program remains if you select “DAILY” or “WEEKLY”. ], ^

The program also remains if recording failed for some reason, but is cleared automatically at 4 a.m. the day after tomorrow. `

³Press [ê/I, POWER] and then [º, STOP] within 5 seconds to turn “ç” off. Recording stops.

³As this unit is unable to erase data written to DVD-RAM with a computer, the available recording time does not increase. The data will be erased if you reformat the disc. f

If the disc is dirty, wipe with the DVD-RAM/PD disc cleaner (optional) before formatting. ³

Discs make sounds as they rotate. This does not indicate a malfunction.

Reference

Product Service

1.Damage requiring service—The unit should be serviced by qualified service personnel if:

(a)The AC power supply cord or AC adaptor has been dam- aged; or

(b)Objects or liquids have gotten into the unit; or

(c)The unit has been exposed to rain; or

(d)The unit does not operate normally or exhibits a marked change in performance; or

(e)The unit has been dropped or the cabinet damaged.

2.Servicing—Do not attempt to service the unit beyond that de- scribed in these operating instructions. Refer all other servicing to authorized servicing personnel.

3.Replacement parts—When parts need replacing ensure the servicer uses parts specified by the manufacturer or parts that have the same characteristics as the original parts. Unauthor- ized substitutes may result in fire, electric shock, or other hazards.

4.Safety check—After repairs or service, ask the servicer to per- form safety checks to confirm that the unit is in proper working condition.

Product information

For product information or assistance with product operation:

In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or e-mail consumerproducts@panasonic.com, or web site (http://www.panasonic.com).

In Canada, contact Panasonic Canada Inc. Customer Care Centre at 1-800-561-5505, web site (www.panasonic.ca), or an authorized Servicentre closest to you.

RQT6035