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Panasonic DP-C323, DP-C263, DP-C213, DP-C354, DP-C264, DP-C323, DP-C263, DP-C213 Tips for Solving Problems

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Problems Solving 9 Chapter

Chapter 9	Solving Problems
Tips for Solving Problems

If you encounter the problems, please check following items.

Problem	Symptom		Action		Refer to

While	A document does not feed, or	•	Check that the document does not have
While	A document does not feed, or	•	Check that the document does not have
sending	multiple pages are fed at the		staples or clips attached to it and that it is not
	same time.		smeared or broken.
		•	Check if the document is loaded properly.

	Does not stamp.	Verify the settings of “04 Stamp (HOME)” and		Operating
		“28 Stamp at Memory XMT” in Function		Instructions (For
		Parameters (Fax/Email Settings> Fax		Function
		Parameters).		Parameters)

	The verification stamp image	Replace the verification stamp.		Replacing the
	appears too light.			Verification
				Stamp (See page
				216)

	Vertical lines appear in a	Make a copy on this machine and check its
	Vertical lines appear in a	Make a copy on this machine and check its
	transmitted document.	image quality. If the copy is OK, notify the
		receiving station at fault.
		If copy is NG, clean the document scanning
		surface area.

	Document is transmitted as	•	Check if the document is loaded properly.
	blank paper.	•	Make a copy on this machine and check its
			image quality. If the copy is OK, notify the
			receiving station at fault.
			If copy is NG, clean the document scanning
			surface area.

	Document is misfeeding.	1. Remove the jammed document according to		Operating
			the error code displayed on the Touch-Panel	Instructions (For
			Display.	Basic Operations)

2.The machine cannot send long Document. Confirm the Document length according to the

guidelines shown below.

•Document length exceeds 78.8 inches (2 meters) in “Std” and “Fine” mode.

•Document length exceeds 19.7 inches (0.5 meters) in “S-Fine” mode.

•Document length exceeds 11.8 inches (0.3 meters) in “600 dpi” mode.

(The Resolution will change to S-Fine automatically when sending longer than A4 size, and 2-Sided documents.)

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Contents

(For Facsimile and Internet Fax) Digital Color Imaging Systems English Operating Instructions Conventions Table of Contents Chapter 1 Getting To Know Your Machine Chapter 2 Basic Fax Transmission Chapter 3 Convenient Fax Features Chapter 4 Fax Reception Chapter 5 Internet Fax “Search” Search Emailing a Ledger-SizedDocument “Ledger Email XMT” “Delivery Notice” Chapter 7 Program Destinations / Program Keys Chapter 8 Reading Reports/Lists Chapter 9 Solving Problems Chapter 10 Appendix Page Menu Map Page Page Page Fax Transmission Procedure 3 Enter the fax number using the keypad, or select a destination 4 Press the Start key Entering a Destination Chapter 3 Press the Start key Follow the step 1 and 2 on page „Use a Key Name 1 Follow the step 1 and 2 on page 14. 2 Select the Key Name tab 3 Select the desired destination „Use Group Dialing 1 Follow the step 1 and 2 on page 14. 2 Select “Program/Group” Program/Group 3 Select the button for the desired destination group Searching for a Destination „Search through the Address Book (Local Search) 1 Follow the step 1 and 2 on page 14. 2 Select “Search” 3 Enter the first letter you want to search for 4 Choose a destination, and then select “OK” „Search through the LDAP Server (LDAP Search) Follow the step 1 and 2 on page 4 Enter a search letter, and then select Select “Search” “Search” 5 Select “Fax Number” to display a list Fax Number 7 Press the Start key of destinations 6 Choose a destination, and then select “OK” Redialing 1 Follow the step 1 and 2 on page 14. 2 Select “Redial” Redial 3 Confirm that this is the fax number that you want to send to, and then select “OK” Transmission with Destination Monitoring Talking to the Remote Party Before Transmission Setting Original Quality 3 Select “Basic Menu” 4 Select “Quality Adj.” 5 Adjust the original quality, and then select “OK” 6 Select “Address Book”, and then select a destination Page Setting the Original Size 5 Choose the original size, and then 8 Press the Start key 6 Set “Quality Adj.” as required Quality Adj 7 Select “Address Book”, and then select a destination Transmitting 2-SidedOriginals 5 Select a binding position, and then select “OK” Quality Adj Verification Stamp Page Transmitting a Document Stored in Memory 6 Select “Address Book”, and then 4 Select “Memory” 5 Set “Quality Adj.” as required Job Build and SADF 9 If you have another original(s), place the next original(s) within 5 seconds after the last original is scanned Direct Transmission Page Verifying Communication Status Rotated Transmission Batch Transmission Getting an Outside Line Using PIN Code Access Using Program Keys Page Canceling a Communication To cancel Direct Transmission: Dial Prefix 1 Press the Function key to open the Function Parameters screen 2 Select “Fax/Email Settings” 3 Select “04 Key Operator Mode” 4 Enter the key operator mode Password, and then select “OK” 5 Select “01 Fax Parameters” Time Controlled Communication (Deferred)Conv nient Fax Features 5 Set the deferred time, and then select “OK” 7 Select a destination Deferred Polling 4 Enter a communication time, and then 3 Select “Polling” in “Deferred Comm.” 5 If a password is required, enter the password, and then select “OK” 6 Select a destination Polling 5 Select a destination 6 Press the Start key Storing Documents to be Polled 5 If a password is required, enter the 4 Select “Polled” in “Polling” Polled Page Using a Mailbox (Confidential Communication) Confidential Transmission 6 Enter the mailbox password (4-digit) 4 Select “Mail Box” Mail Box Select a destination Confidential Polling Select “Mail Box” Select “Polling” Enter the mailbox password (4-digit),and then select “OK” Press the Start key Storing Documents for Confidential Enter the mailbox password (4-digit) 5 Select “Polled” Printing a Received Confidential Document „Confidential Reception Report „Printing a Received Confidential Document 5 Enter the mailbox password (4-digit) 3 Select “Mail Box” 4 Select “Print File” Print File Deleting a Confidential Document 5 Enter the mailbox (4-digit)password 4 Select “Delete File” Page Sub-AddressCommunication Sub-AddressedTransmission using Address Book 5 Enter a sub-address,and then select 4 Select “Sub Address Transmit” 6 Enter the password, and then select 7 Set “Quality Adj.” as required Page Sub-AddressedTransmission using Manual Dialing 6 Enter a sub-address 3 Set “Quality Adj.” as required 4 Enter the fax number using the keypad Select “Sub-Address” Password Communication Password Transmission 6 Select “On”, and then select “OK” 4 Select “Select Mode” 8 Select a destination 5 Select “Password XMT” Setting Password-ProtectedTransmission Press the Function key to open the 6 Select “40-79” Function Parameters screen Select “Fax/Email Settings” 9 Select “On” or “Off”, and select “OK” Printing Communication Journal 3 Select “More Menus” 4 Select “Select Mode” 5 Select “Comm. Journal” 6 Select “On”, “Off”, or “Inc Only”, and then select “OK” Inc Only Transmitting a Document with a Cover Sheet 5 Select “Cover Sheet” Select “On”, and then select “OK” Receiving Documents Manual Reception 1 When your telephone rings, lift the external telephone handset 2 If a document is loaded on the ADF, remove it 3 When you hear a beep, press the Start key 4 Hang up the phone Print Reduction and Duplex Recording „When Print Reduction is Set to “Fixed” Duplex Recording Substitute Memory Reception Page Convenient Reception Features Fax Forwarding Password-Reception Page Receive to Memory Programming Memory Reception 5 Select “On”, and then “OK” 3 Select “Select Mode” 4 Select “Receive to Memory” Printing a Document Received in Memory 5 Select “Print”, and then “OK” Print Select “Select Mode” Select “Receive to Memory” 6 If a password is pre-programmed enter the password (4-digit),and then select “OK” What is Internet Fax „Routing „Transmitting to a Fax via a Relay Station (Relay Transmission) Using the Internet Fax Feature What Internet Fax Can Do Receiving Email Inbound Routing Relay Transmission Message Delivery Notice (MDN) „If the receiving station is an Internet Fax station „If the receiving station is a computer Direct Internet Fax Transmission (Using Direct SMTP) Page Tips for Internet Fax „Dual Port Communication „Transmission Resolution „Receive Internet Email Messages „Sending a Document to a PC via LAN „Relay Transmission Preparing to Use Internet Fax „Sending Email (This machine Other Internet Fax machine or PC) Sending an Email Procedure Select “Email” 5. Press the Start key Enter an Email Address by selecting “Keyboard”, or select a pre Keyboard Entering an Email Address Using the Onscreen Keyboard 2 Select “Email” 3 On the Email screen, select “Keyboard” 4 Enter an Email Address, and then „ Use a Key Name 2 Select a Key Name tab 3 Select the Email Address you want to send to 1 Follow the step 1 and 2 on page 106. 2 Select “Favorites” 1 Follow the step 1 and 2 on page 106. 2 Select “Program/Group” 3 Select the Group you want to send to Searching for Destinations 4 Select the destination to which you want to send to, and then select “OK” 3 Enter the character string you want to search for „Search through the LDAP server (LDAP Search) Select “Global” 5 Select “Email” 4 Enter a name or characters to search, and then select “Search” Page Page Using Cc, Bcc and From Setting Cc and Bcc 1 On the Email screen, select “Cc” or “Bcc”. (See page 107, and 116) Bcc 2 Select an Email Address, and then select “Close” Setting From field 1 On the Email screen, select “From”. (See page 107, and 116) From 2 Enter a sender name, or select a sender Email Address, and then select “Close” Fax Setting a File Type and a Filename 7 Enter a filename, and then select “OK” 8 Select “Address Book” and then, set an Email Address Emailing a Ledger-SizedDocument Select “Ledger Email XMT” Set an Email Address Setting Message Delivery Notice (MDN) Page When E-mailTransmission Fails Using a Completion Notice Receiving an Email Receiving Email Manually 1 Press the Fax key 2 Check for incoming mail(s) 4 Select “Get Email” Get Email Receiving Email with the Program Key 2 Select “Program/Group” 3 Select the program key on which POP reception is pre-programmed Page Receiving an Email on a Computer Opening Email Inbound Routing Routing Setup Flow Configure your machine for Internet Fax (see page 104) Set required parameters to “Valid” in Function Parameters Program the transferring station in the address book Program Internet Fax, or a remote computer as a transferring destination Settings for Inbound Routing Programming the Address Book for Inbound Routing Press the Function key 5 Enter an Email address, and then 00 Address Book 6 Enter a station name, and then select “OK” 7 Enter a Key Name, and then select “OK” 8 Select “IFax”, and then select “OK” IFax 9 Select whether to add the Email address to “Favorites” 10 To enable sub-addressedrouting 11 To enable routing by a numeric ID enter a numeric ID, and then select “OK” Using the Relay Feature Relay Station End Receiving Station(s) „Example 2: Intranet Relaying Network Computer (PC) Mail Server Setting up a Relayed Transmission Network „What is the Hardware Configuration „What is the Communication Charge „How can I confirm the completion of a transmission „How to Program Example of a Relayed Transmission Network Sample Entries in Address Book „Table 1: Initial Sending Station (New York) „Table 2: Relay Station (London) „Table 3: Relay Station (Singapore) Function Parameters for Relay Stations Settings for Initial Sending Station Adding End Receiving Stations for Relayed Transmission 4 Select “01 Add Telephone Number” 5 Enter a fax number, and then select Select “00 Address Book” 6 Enter a station name, and then select Select whether to add a station to “Favorites” Internet Select a relay station or enter the Relayed Transmission From Internet Fax 7 Select an end receiving station to which the relay station relays Relayed Transmission From PC sg-rly#8133111234@singapore.panasonic.co.sg Convenient Application Software „TIFF Converter „TIFF Converter Mail Linking Program Page Result of Relayed Transmission „Fax Relay Log Email Useful Terms to Remember Page Editing a Communication ReservationHandli g CommunFilecation R servation Files Displaying a Communication Reservation File List 5 Select or to display the communication reservation file 3 Select “Edit File Mode” Reading the Reservation Report Editing Communication Reservations 5 Select or to display a communication reservation file to be edited, and then select “OK” 6 Edit the communication time, and then select “OK” When the change completes, select “ 7 Edit the destination 8 Select the destination, and then select “OK” Deleting a Communication Reservation File deleted, and then select “OK” 6 Select “Yes” 7 To return to standby, press the Reset key Printing a Communication Reservation File Adding Documents to a Communication Reservation File 1 Place the additional Document 6 Select or to display the communication reservation file to which you want to add documents Resending an Incomplete Document 5 Select or to find the incomplete file that you want to resend 6 Select the incomplete file that you want to resend, and then select “OK” Address Book Adding a Fax Number into the Address Book 3 Select “00 Address Book” Destinations 7 Enter Key Name, and then select Program 8 Select whether to add the station to 9 Set the Email Address of a relay station, and then select “OK” 10 To enable sub-addressedrouting, enter a sub-address,and then select “OK” Adding an Email Address to Address Book 5 Enter an Email Address, and select Keys 9 Select whether to add the station to Editing Address Book 5 Select the station you want to edit, and Edit the station 4 Select “03 Modify Station” Deleting a Destination from Address Book 5 Select the station you want to delete from the address book, and then 4 Select “04 Delete Station” Printing the Address Book List 5 Select “Start”, and then select “OK” 4 Select “00 Print Address Book List” Program Keys Setting for Program Dialing 5 Enter a program dial name, and then 3 Select “01 Program Keys” 6 Enter a Key Name, and then select 4 Select “02 Program Dial” Program each desired feature Setting for Group Dialing 5 Enter a group dialing name, and then 6 Enter Key Name, and then select 4 Select “01 Group Dial” 7 Select the destinations to be programmed, and then select “OK” Editing a Group Dialing 4 Select “03 Modify Group Dial” 8 Select the destination to be programmed, and then select “OK” Deleting the Program Key setting 5 Select a program Key, and then select Select “Yes” 4 Select “04 Delete Program/GRP” Printing the Program List 4 Select “00 Print Program List” Programming Email Manual Reception on Program Keys 5 Select “05 Manual POP RCV” 6 Enter a POP Account name, and then 4 Select “5-9” 7 Enter a key name (program button name), and then select “OK” 8 Enter the password, and then select “OK” 9 Select “Invalid” or “Valid”, and then select “OK” Invalid Page Transaction Journal Viewing Communication Results on Touch-PanelDisplay 2 Select “More Menus” 3 Select “Print Out” 5 Select “XMT Only (View)” or “All (View)” 6 When the verification completes, select “OK” Reading Transaction Journal Page Communication Journal Page Page Page Address Book List Reading Address Book List Program List Reading Program List Fax Parameter List Reading Fax Parameter List Individual XMT Journal Reading Individual XMT Journal Page Page Tips for Solving Problems Page Information Codes Page Page Page Page Page Power Failure Checking the Telephone Line Replacing the Verification Stamp Page Index Page „WARRANTY