Trouble Shooting
Should any problem persist contact your dealer.
Problem Cause Remedy
Telephone will not
switch on
Check that the Battery Pack is fully
charged and correctly connected to
the phone
Extremely short
battery life for a
new battery pack
The network you are
using and the
condition of the
battery pack can
affect battery life
Short battery life
for an old battery
pack
The battery pack has
worn out Replace with a new one
The charging
indicator does not
light and the phone
cannot be switched
on when charging
When the Battery
Pack has been
deeply discharged
the phone will take a
short time until the
indicator lights
Leave the phone charging the
Battery Pack for a few minutes
before the indicator is lit and
attempting to switch it on
Calls cannot be
made
The phone is locked Unlock the phone
Outgoing calls are
barred Disable the outgoing call barring, or
barred dial
The phone is not
registered to a
network
Move to a coverage area and
operate your phone after it has
registered with a network.
Calls cannot be
made from Fixed
Dial Store
Check your SIM supports Fixed
Dial
Check if the Fixed Dial is switched
on
Check the phone number is stored
in the Fixed Dial
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Trouble Shooting