Troubleshooting
Important error messages
These are some of the most important error messages which may be displayed:
Failed | Roaming in the selected area is not allowed. |
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| Roaming with the selected network is not allowed. |
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| The network has detected an authentication failure because your SIM is not |
| registered with that network – contact your service provider. |
SIM blocked | The SIM is blocked because the PIN unblocking key (PUK) has been entered |
| incorrectly ten times – contact your service provider. |
Insert SIM | The phone has detected a problem with the SIM – switch the phone off and then |
| back on; if the message is still displayed contact your service provider. |
Invalid SIM | The SIM has failed one or more of the SIM personalisation checks – contact |
| your service provider. |
Function unavailable | The selected feature is either not supported by the SIM or is not available with |
| the current subscription – contact your service provider. |
PIN2 invalidated | The PIN2 is blocked permanently because the wrong PUK2 has been entered |
| ten times, services controlled by PIN2 cannot be used – contact your service |
| provider. |
Message rejected. | A message has been received but the message store is full – to receive |
Storage full | messages, delete some of the currently stored messages. |
or |
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Message rejected. |
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SIM full |
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Too many characters. | The edited or newly created contact number is too long for the SIM. |
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This message may not be | The message area is full. Your messages cannot be stored until some of the |
stored | currently stored messages are deleted. |
Verification failure | On changing the PIN/PIN2, verification of the new code is incorrect – retry |
| changing the PIN/PIN2 with correct verification. |
Auto redial list full | Redial list of unsuccessfully dialled numbers is full – switch the phone off and |
| then on again. |
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