110
Operations
For assistance, call 1-800-435-7329.

Using an answering machine

Your greeting message on the answering machine is too long.
Shorten the message (up to 10 seconds).
The answering machine rings too many times. Set to 1 or 2 rings.
The silent detection feature is deactivated. Activate this feature
(p. 76).
Check if the answering machine is turned on and connected to the
unit properly (p. 65).
Set the number of rings on the answering machine to 1 or 2.
The remote access code on your answering machine is the same
as your fax activation code. Set a different number for each code.
You did not program your remote access code in your fax machine
correctly. Program the same code that is programmed on the
answering machine (p. 67).
The greeting message has a silent pause longer than 4 seconds.
Re-record the greeting message.
The code may include “#” which is used for certain features
provided by telephone companies. Change the code on the
answering machine to another number which does not include “#”
(p. 67).
Advise the caller not to pause for over 4 seconds while recording
their voice message.
Your answering machine ran out of recording tape. Rewind the
tape to record messages.
You set the answering machine to only give a greeting message.
You paused for over 4 seconds during the conversation. To
resume the conversation, press the (STOP) button on the unit.
Cause & RemedyProblem
I cannot receive documents
automatically.
I cannot receive voice messages.
I cannot retrieve recorded voice
messages on the answering
machine from a remote location.
The greeting message on the
answering machine is interrupted
halfway and the caller cannot leave
a voice message.
I pressed the remote access code to
access the answering machine
remotely, but the line was
disconnected.
Callers complain that their voice
message is interrupted halfway and
they cannot leave a message.
Callers complain that they cannot
send a document.
When I answer a call with the
extension telephone, the unit
switches to the fax mode and
I cannot talk with the other party.
A dirty pattern or a black line
appears on the printouts.
There are scratches on the drum unit. Replace the drum unit
(p. 117–119).

Print quality

Some paper has instructions recommending which side to print on.
Try turning the paper over.
You may have used paper with a cotton and/or fiber content that is
over 25 %, such as letterhead or resume paper.
The remaining toner is low. Replace the toner cartridge
(p. 117–119).
Cause & RemedyProblem
The printing quality is poor.
The printing is faint.
ABC
Original Copy