Troubleshooting | Panasonic KX-TG1031 manual

Useful Information

Troubleshooting

General use

Problem	Cause/solution
The unit does not work.	LMake sure the batteries are installed correctly
	and fully charged (page 10).
	LCheck the connections (page 9).
	LUnplug the base unit’s AC adaptor to reset the
	unit. Reconnect the adaptor and try again.
	LThe handset has not been registered to the
	base unit. Register the handset (page 35).

I cannot hear a dial tone.	LConfirm the telephone line cord is properly
	connected (page 9).
	LDisconnect the unit from the telephone line and
	connect a known working telephone. If the
	working telephone operates properly, contact
	our service personnel to have the unit repaired.
	If the working telephone does not operate
	properly, contact your telephone service
	provider.

The indicator on the top	LNew messages have been recorded. Listen to
right of the handset flashes	the new messages (page 28).
slowly.	LNew Voice Mail messages have been recorded.
	Listen to the new Voice Mail messages (page
	33).

Programmable settings

Problem	Cause/solution
I cannot program items.	LProgramming is not possible while either the
	base unit or another handset is being used. Try
	again later.

While programming, the	LA call is being received. Answer the call and
handset starts to ring.	start again after hanging up.

40For assistance, please visit http://www.panasonic.com/help

Image 40

Panasonic KX-TG1031 Troubleshooting, General use Problem Cause/solution, Programmable settings Problem Cause/solution

Contents

Operating Instructions With 2 HandsetsWith 3 Handsets With 4 Handsets Making/Answering Calls Model composition Product informationExpanding your phone system Accessory information Included accessoriesAccessory item Quantity Order number 1031 1032 1033 1034 1035 Accessory item Order number Additional/replacement accessoriesSales and support information Important safety instructions Battery InstallationMedical Environment For best performanceRoutine care Setting up the base unit Setting up the handsetConnecting the AC adaptor and telephone line cord Connecting the AC adaptor Battery installation/ replacement Battery charge Panasonic battery performance Operation Operating time Battery level Battery icon Battery levelCharger Symbols used in these operating instructions AlarmControls Base unit Handset Setting the unit before use Dialing modeDisplay Display language Date and time Set date & time i OK Making calls Answering calls Useful features during a call Handset phonebook Adding items to the phonebookFinding and calling a phonebook item OFF Erasing items in the phonebook Editing items in the phonebookChain dial Copying an item Copying handset phonebook itemsCopying all items Using Caller ID service Caller listViewing the caller list and calling back Editing a caller’s phone number before calling back Storing caller information into the phonebook Caller ID number auto edit featureErasing caller information Programmable settings Programming by scrolling through the display menusMain menu Sub-menu View Caller ID Ringer tone*2 Tone Display settings Change language English Ringer settings Ringer volumeNew entry Copy all Erase all Alarm Customer supportOnce Daily Answering system Turning the answering system on/offMemory capacity Screening calls Using a prerecorded greeting message Greeting messageRecording your greeting message Playing back the greeting message Listening to messages using the handset Listening to messages using the base unitOperating the answering system Using the answering system Remote operationOperating the answering System Remote commands When the English voice guidance is selectedWhen the Spanish voice guidance is selected Key Remote command Answering system settings Turning on the answering system remotelySkipping the greeting message to leave a message Remote code Handset settings i OK Caller’s recording timeMessage alert Call screening Using Voice Mail service Intercom Transferring calls between handsets, conference callsMaking an intercom call Answering an intercom call Registering a handset Deregistering a handsetAnswering transferred calls Press C to answer HS registration i OK Wall mounting Base unit only Belt clip To attach the belt clip To remove the belt clip Headset optional Error messages General use Problem Cause/solution TroubleshootingProgrammable settings Problem Cause/solution Problem Cause/solution Battery recharge Problem Cause/solutionMaking/answering calls, intercom Caller ID Problem Cause/solution Answering system Problem Cause/solution Liquid damage Problem Cause/solution FCC and other information Useful Information FCC RF Exposure Warning Compliance with TIA-1083 standard Specifications Or, contact us via the web at Customer servicesTTY users hearing or speech impaired users can call Ship-In Service Warranty For United States and Puerto RicoParts Labor One 1 Year Limited Warranty Limits And Exclusions Index Call us at 1-800-211-PANA Read these Operating InstructionsAttach your purchase receipt here Copyright