Answering system Problem Cause/solution | Panasonic KX-TG1031

	Useful Information


Problem	Cause/solution
The 2nd caller’s	LIn order to use Caller ID, Call Waiting, or Call
information is not displayed	Waiting Caller ID (CWID), you must first contact
during an outside call.	your telephone service provider and subscribe
	to the desired service.
	After subscribing, you may need to contact your
	telephone service provider again to activate this
	specific service, even if you already subscribed
	to both Caller ID and Call Waiting with Caller ID
	services (CWID).

Answering system

Problem	Cause/solution
I cannot listen to messages	LA touch tone phone is required for remote
from a remote location.	operation.
	LEnter the remote code correctly (page 31).
	LThe answering system is off. Turn it on (page 31).

The unit does not record	LThe answering system is off. Turn it on (page 26,
new messages.	31).
	LThe message memory is full. Erase
	unnecessary messages (page 28, 29).
	LIf you subscribe to the Voice Mail service,
	messages are recorded by the telephone
	service provider not your telephone (page 31).

I cannot operate the	LSomeone is operating the answering system.
answering system.	LIf someone is talking on a conference call, you
	cannot operate the answering system. Try again
	later.

Liquid damage

Problem	Cause/solution
Liquid or other form of	LDisconnect the AC adaptor and telephone line
moisture has entered the	cord from the base unit. Remove the batteries
handset/base unit.	from the handset and leave to dry for at least 3
	days. After the handset/base unit are completely
	dry, reconnect the AC adaptor and telephone
	line cord. Insert the batteries and charge fully
	before use. If the unit does not work properly,
	contact an authorized service center.

Caution:

LTo avoid permanent damage, do not use a microwave oven to speed up the drying process.

For assistance, please visit http://www.panasonic.com/help

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Panasonic KX-TG1031 operating instructions Answering system Problem Cause/solution, Liquid damage Problem Cause/solution

Contents

With 4 Handsets Operating InstructionsWith 2 Handsets With 3 Handsets Making/Answering Calls Model composition Product informationExpanding your phone system Order number 1031 1032 1033 1034 1035 Accessory informationIncluded accessories Accessory item Quantity Accessory item Order number Additional/replacement accessoriesSales and support information Important safety instructions Battery InstallationMedical Environment For best performanceRoutine care Connecting the AC adaptor Setting up the base unitSetting up the handset Connecting the AC adaptor and telephone line cord Battery charge Battery installation/ replacement Panasonic battery performance Operation Operating time Battery level Battery icon Battery levelCharger Base unit Symbols used in these operating instructionsAlarm Controls Handset Display language Setting the unit before useDialing mode Display Set date & time i OK Date and time Answering calls Making calls Useful features during a call OFF Handset phonebookAdding items to the phonebook Finding and calling a phonebook item Erasing items in the phonebook Editing items in the phonebookChain dial Copying an item Copying handset phonebook itemsCopying all items Editing a caller’s phone number before calling back Using Caller ID serviceCaller list Viewing the caller list and calling back Storing caller information into the phonebook Caller ID number auto edit featureErasing caller information View Caller ID Programmable settingsProgramming by scrolling through the display menus Main menu Sub-menu Ringer tone*2 Tone Display settings Change language English Ringer settings Ringer volumeNew entry Copy all Erase all Daily AlarmCustomer support Once Screening calls Answering systemTurning the answering system on/off Memory capacity Playing back the greeting message Using a prerecorded greeting messageGreeting message Recording your greeting message Listening to messages using the handset Listening to messages using the base unitOperating the answering system System Using the answering systemRemote operation Operating the answering Key Remote command Remote commandsWhen the English voice guidance is selected When the Spanish voice guidance is selected Remote code Answering system settingsTurning on the answering system remotely Skipping the greeting message to leave a message Call screening Handset settings i OKCaller’s recording time Message alert Using Voice Mail service Answering an intercom call IntercomTransferring calls between handsets, conference calls Making an intercom call HS registration i OK Registering a handsetDeregistering a handset Answering transferred calls Press C to answer Wall mounting Base unit only To attach the belt clip To remove the belt clip Belt clip Headset optional Error messages General use Problem Cause/solution TroubleshootingProgrammable settings Problem Cause/solution Problem Cause/solution Battery recharge Problem Cause/solutionMaking/answering calls, intercom Caller ID Problem Cause/solution Liquid damage Problem Cause/solution Answering system Problem Cause/solution FCC and other information Useful Information Compliance with TIA-1083 standard FCC RF Exposure Warning Specifications Or, contact us via the web at Customer servicesTTY users hearing or speech impaired users can call Ship-In Service Warranty For United States and Puerto RicoParts Labor One 1 Year Limited Warranty Limits And Exclusions Index Call us at 1-800-211-PANA Read these Operating InstructionsAttach your purchase receipt here Copyright