Useful Information

 

 

 

Answering system (KX-TG6421 series: page 3)

 

 

 

Problem

Cause/solution

 

The unit does not record

L The answering system is turned off. Turn it on

 

new messages.

(page 31).

 

 

L The message memory is full. Erase unnecessary

 

 

messages (page 32).

 

 

L The recording time is set to Greeting only.

 

 

Change the setting (page 36).

 

 

L If you subscribe to a voice mail service,

 

 

messages are recorded by your service

 

 

provider/telephone company, not your

 

 

telephone. Change the unit’s number of rings

 

 

setting or contact your service

 

 

provider/telephone company (page 35).

 

I cannot operate the

L Someone is using the unit. Wait for the other user

 

answering system.

to finish.

 

 

L A caller is leaving a message. Wait for the caller

 

 

to finish.

 

 

L The handset is too far from the base unit. Move

 

 

closer.

 

I cannot operate the

L You are entering the wrong remote access code.

 

answering system

If you forgot the remote access code, store a new

 

remotely.

remote access code (page 33).

 

 

L Press each key firmly.

 

 

L The answering system is turned off. Turn it on

 

 

(page 35).

 

 

L You are using a rotary/pulse telephone. Try again

 

 

using a touch-tone phone.

 

While recording a greeting

L A call is being received. Answer the call and try

 

message or listening to

again later.

 

messages, the unit rings

 

 

and the operation stops.

 

 

For assistance, please visit http://www.panasonic.com/help

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Panasonic KX-TG6413, KX-TG6473, KX-TG6411, KX-TG6412, KX-TG6423 operating instructions Answering system KX-TG6421 series