Manuals / Panasonic / Communications / Telephone

Panasonic KX-TG6412, KX-TG6473, KX-TG6411 Troubleshooting, General use Problem Cause/solution

Models: KX-TG6412 KX-TG6473 KX-TG6411 KX-TG6423 KX-TG6413

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Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.

General use

Problem	Cause/solution
The unit does not work.	L Make sure the batteries are installed correctly
	(page 9).
	L Fully charge the batteries (page 9).
	L Check the connections (page 9).
	L Unplug the base unit’s AC adaptor to reset the
	unit. Reconnect the adaptor and try again.
	L The handset has not been registered to the base
	unit. Register the handset (page 26).
I cannot hear a dial tone.	L The base unit’s AC adaptor or telephone line
	cord is not connected. Check the connections.
	L If you are using a splitter to connect the unit,
	remove the splitter and connect the unit to the
	wall jack directly. If the unit operates properly,
	check the splitter.
	L Disconnect the base unit from the telephone line
	and connect the line to a known working
	telephone. If the working telephone operates
	properly, contact our service personnel to have
	the unit repaired. If the working telephone does
	not operate properly, contact your service
	provider/telephone company.
The indicator on the	L New messages have been recorded. Listen to
handset flashes slowly.	the new messages (page 33).*1
	L New voice mail messages have been recorded.
	Listen to the new voice mail messages (page
	38).
*1 KX-TG6421 series: page 3

Programmable settings

Problem	Cause/solution
I have changed the display	L Change the display language (page 13).
language to a language I
cannot read.

For assistance, please visit http://www.panasonic.com/help		43

Image 43

Panasonic KX-TG6412 Troubleshooting, General use Problem Cause/solution, Programmable settings Problem Cause/solution

Contents

KX-TG6473 Operating Instructions Important Information Caller ID ServiceVoice Mail Service Introduction KX-TG6411 series Model compositionSeries Model No Base unit Handset Supplied accessories Accessory information Expanding your phone system Additional/replacement accessoriesAccessory item Order number Optional handset feature overview Feature For your safety Important safety instructions Specifications Connections Setting upBattery installation Battery charge Battery level Icon During a power failureOperation Operating time Microphone Charge contacts Control type a Soft keys ControlsHandset KX-TGA641 Base unit Charge contacts Speaker Answer on indicatorDisplay KX-TG6421 series Voice guidance language Initial settingsDialing mode Display language Answering calls Making calls Flash Useful features during a callHold Mute Handset clarity booster Temporary tone dialing for rotary/pulse service usersCall share Adding entries Shared phonebookFinding and calling a phonebook entry Erasing entries Editing entriesChain dial Main menu Sub-menu Programmable settingsProgramming by scrolling through the display menus Menu Handset Feature Setting code System Code Programming using the direct commands VM tone detect Feature Setting code System Code Setting*1 Pre-recorded Silent mode AlarmSpecial programming Storing unwanted callers Turning silent mode on/offCall block Caller ID subscribers only Changing the start and end time Operating additional units Registering a unitRegistering a handset to a base unit Deregistering a handset Missed calls Using Caller ID serviceCaller ID features Talking Caller ID Viewing the caller list and calling back Caller ID number auto edit featureCaller list Ringer ID Select iOFF Erasing selected caller informationErasing all caller information Storing caller information to the phonebook Call screening Answering systemTurning the answering system on/off Memory capacity Greeting message Listening to messages using the base unit Erasing all messages Listening to messages using the handsetRemote access code Remote operation When the Spanish voice guidance is selected Using the answering system remotelyRemote commands When the English voice guidance is selected Number of rings before the unit answers a call Answering system settingsFor voice mail service subscribers Turning on the answering system remotely Message alert Caller’s recording time Voice mail VM tone detection Voice mail serviceStoring the voice mail VM access number To erase the voice mail access number Listening to voice mail messages Turning VM tone detection on/off The default setting is On Making an intercom call IntercomHandset locator Transferring calls, conference calls Wall mounting Belt clipTo attach To remove the wall mounting adaptor Charger Display message Cause/solution Error messages General use Problem Cause/solution TroubleshootingProgrammable settings Problem Cause/solution Battery recharge Problem Cause/solution Problem Cause/solutionMaking/answering calls, intercom Noise is heard, sound cuts Service provider/telephone company again to Answering system KX-TG6421 series Liquid damage Problem Cause/solution FCC and other information FCC RF Exposure Warning Correcto Incorrecto Guía Rápida Española Idioma de la pantalla Teclas de funciónIdioma de la guía de voz Operaciones básicas Contestador de llamadas Operación remota Serie KX-TG6421 Para grabar su propio mensaje Mensaje marcador Preguntas frecuentes 1El auricular muestra Solución rápida de problemas Hablar aparece 2El auricular no emite ningún tono de marcación Cómo registrar un auricular a una unidad base Ship-In Service Warranty For United States and Puerto RicoParts Labor One 1 Year Limited Warranty Limits And Exclusions Or, contact us via the web at Customer servicesTTY users hearing or speech impaired users can call Index Page Attach your purchase receipt here Read these Operating InstructionsCall us at 1-800-211-PANA For your future reference