Useful Information

 

 

 

 

 

Problem

Cause/solution

 

 

 

Noise is heard, sound cuts

L You are using the handset or base unit in an area

 

 

in and out.

with high electrical interference. Re-position the

 

 

base unit and use the handset away from

 

 

 

 

sources of interference.

 

 

 

 

L Move closer to the base unit.

 

 

 

 

L If you use a DSL/ADSL service, we recommend

 

 

connecting a DSL/ADSL filter between the base

 

 

unit and the telephone line jack. Contact your

 

 

 

 

DSL/ADSL provider for details.

 

 

 

The handset does not ring.

L The ringer volume is turned off. Adjust the ringer

 

 

 

volume (page 21).

 

 

 

 

L Silent mode is turned on. Turn it off (page 25).

 

 

 

The base unit does not

L The ringer volume is turned off. Adjust the ringer

 

 

ring.*1

volume (page 15).

 

 

 

I cannot make a call.

L The dialing mode may be set incorrectly. Change

 

 

 

the setting (page 13).

 

 

 

 

L The handset is too far from the base unit. Move

 

 

 

 

closer and try again.

 

 

 

I cannot make long

L Make sure that you have long distance service.

 

 

 

distance calls.

 

 

 

 

*1 KX-TG6421 series: page 3

 

 

 

 

 

 

 

 

 

Caller ID/Talking Caller ID *1

 

 

 

 

Problem

Cause/solution

 

 

 

Caller information is not

L You must subscribe to Caller ID service. Contact

 

 

displayed.

your service provider/telephone company for

 

 

 

 

details.

 

 

 

 

L If your unit is connected to any additional

 

 

 

 

telephone equipment such as a Caller ID box or

 

 

cordless telephone line jack, plug the unit directly

 

 

into the wall jack.

 

 

 

 

L If you use a DSL/ADSL service, we recommend

 

 

connecting a DSL/ADSL filter between the base

 

 

unit and the telephone line jack. Contact your

 

 

 

 

DSL/ADSL provider for details.

 

 

 

 

L The name display service may not be available in

 

 

some areas. Contact your service

 

 

 

 

provider/telephone company for details.

 

 

 

 

L Other telephone equipment may be interfering

 

 

 

 

with this unit. Disconnect the other equipment

 

 

 

 

and try again.

 

 

 

 

 

 

 

 

For assistance, please visit http://www.panasonic.com/help

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Panasonic KX-TG6473, KX-TG6411, KX-TG6413, KX-TG6412, KX-TG6423 operating instructions Noise is heard, sound cuts