Troubleshooting | Panasonic KX-TG6521E specs

TG6511-6521E(e).book Page 43 Monday, January 11, 2010 8:48 AM

Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset.

General use

		Problem		Cause/solution
		The handset does not turn on		L Place the handset on the base unit or charger
		even after installing charged			to turn on the handset.
		batteries.
		The unit does not work.		L Make sure the batteries are installed correctly
					(page 11).
				L Fully charge the batteries (page 11).
				L Check the connections (page 11).
				L Unplug the base unit’s AC adaptor to reset the
					unit and turn off the handset. Reconnect the
					adaptor, turn on the handset and try again.
				L The handset has not been registered to the
					base unit. Register the handset (page 28).
		I cannot hear a dial tone.		L Make sure that you are using the supplied
					telephone line cord. Your old telephone line
					cord may have a different wiring configuration.
				L The base unit’s AC adaptor or telephone line
					cord is not connected. Check the connections.
				L Disconnect the base unit from the telephone
					line and connect the line to a known working
					telephone. If the working telephone operates
					properly, contact our service personnel to
					have the unit repaired. If the working
					telephone does not operate properly, contact
					your service provider/telephone company.

		Programmable settings

		Problem		Cause/solution
		The display is in a language I		L Change the display language (page 16).
		cannot read.
		While programming, the		L A call matching an entry in the call barred list
		display returns to standby			is being received.*1 Wait and try again later.
		mode.

			Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333						43

Image 43

Panasonic KX-TG6521E Troubleshooting, General use Problem Cause/solution, Programmable settings Problem Cause/solution

Contents

Before initial use, see Getting Started on Important Information Caller ID ServiceVoice Mail Service Introduction Supplied accessories Accessory informationModel composition Accessory item Model number Additional/replacement accessoriesExpanding your phone system Customer Care Centre Sales and support information For your future reference General informationDeclaration of Conformity For your safety Important safety instructions Other information Operating conditions Connections Setting upBattery installation Battery charge Battery level Icon During a power failureOperation Operating time Secure grip ControlsHandset Base unit Handset display items Meaning DisplayKX-TG6521/KX-TG6522/ KX-TG6523/KX-TG6524 Charge contacts Speaker Erase Stop Line Turning the power on/offUse Display language Initial settingsOne touch eco mode Symbol meaning Example V/ Off Answering calls Making calls Recall/flash Useful features during a callHold Mute Key lock Handset phonebook Copying an entry Copying phonebook entriesCopying all entries Programming by scrolling through the display menus Programmable settings Ringtone Ringer Setup *2 Ringer Volume Handset Base Unit *1KX-TG6523 KX-TG6524 Programming using the direct commands Default Recall/Flash *9 Msec # 160 msec Privacy Mode *10Base Unit PIN 0000 Repeater Mode Cancel Register Display English TG6511-6521Ee.book Page 26 Monday, January 11, 2010 848 AM Incoming call barring Caller ID subscribers only AlarmSpecial programming Changing the handset name Registering a handset to the base unit Registering a unitChanging the base unit PIN Personal Identification Number Operating additional units Deregistering a handset Setting the repeater modeIncreasing the range of the base unit KX-TG6511/KX-TG6512/ KX-TG6513 Viewing the caller list and calling back Using Caller ID serviceCaller ID features Caller list Storing caller information to the phonebook Editing a caller’s phone number before calling backErasing selected caller information Erasing all caller information Call screening Answering systemTurning the answering system on/off Memory capacity including your greeting message Greeting message Listening to messages using the base unit Calling back Caller ID subscribers only Listening to messages using the handsetErasing all messages Operating the answering system Remote operation Remote access codeUsing the answering system remotely Remote commands Turning on the answering SettingsNumber of rings before Unit answers a call Selecting Greeting Only Caller’s recording time Voice mail service Making an intercom call Intercom Transferring callsConference calls Handset locator Character entry When the unit displays the character entry screenCharacter entry modes Extended 2 character table O Extended 1 character table N Error messages General use Problem Cause/solution TroubleshootingProgrammable settings Problem Cause/solution Battery recharge Problem Cause/solution Problem Cause/solutionMaking/answering calls, intercom Answering system is being used. *1 Wait Caller ID Problem Cause/solution Unit does not record new Wall mounting Liquid damage Problem Cause/solution Panasonic Business Systems U.K Conditions of guarantee Index TG6511-6521Ee.book Page 51 Monday, January 11, 2010 848 AM Copyright Sales Department