Panasonic KX-TG6521E Troubleshooting

Useful Information

43

Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect

the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s

AC adaptor and turn on the handset.

General use

Programmable settings

Problem Cause/solution

The handset does not turn on

even after installing charged

batteries.

LPlace the handset on the base unit or charger

to turn on the handset.

The unit does not work. LMake sure the batteries are installed correctly

(page 11).

LFully charge the batteries (page 11).

LCheck the connections (page 11).

LUnplug the base unit’s AC adaptor to reset the

unit and turn off the handset. Reconnect the

adaptor, turn on the handset and try again.

LThe handset has not been registered to the

base unit. Register the handset (page 28).

I cannot hear a dial tone. LMake sure that you are using the supplied

telephone line cord. Your old telephone line

cord may have a different wiring configuration.

LThe base unit’s AC adaptor or telephone line

cord is not connected. Check the connections.

LDisconnect the base unit from the telephone

line and connect the line to a known working

telephone. If the working telephone operates

properly, contact our service personnel to

have the unit repaired. If the working

telephone does not operate properly, contact

your service provider/telephone company.

Problem Cause/solution

The display is in a language I

cannot read.

LChange the display language (page 16).

While programming, the

display returns to standby

mode.

LA call matching an entry in the call barred list

is being received.*1 Wait and try again later.

TG6511-6521E(e).book Page 43 Monday, January 11, 2010 8:48 AM

Contents

Main Page Model composition Accessory information Supplied accessories Additional/replacement accessories Expanding your phone system Handset (optional): KX-TGA651E Sales and support information General information For your future reference Attach your purchase receipt here. Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333 For your safety WARNING CAUTION Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333 Important safety instructions For best performance Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333 Other information Specifications Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333 Setting up Connections Correct Wrong Battery installation Battery charge Note when setting up Controls Handset Base unit Display A B DC EF G H Turning the power on/off Initial settings Display language 1 2 Date and time 1 2 3 4 Making calls 1 2 3 1 2 Useful features during a call Hold 1 2 3 Mute 1 Key lock Handset phonebook Copying phonebook entries Programmable settings Programming by scrolling through the display menus 1 2 3 4 Page Programming using the direct commands 1 2 3 Page Page Special programming Alarm 1 2 3 4 5 Registering a unit 2 3 1 2 3 4 Increasing the range of the base unit 1 2 Caller ID Service Using Caller ID service Caller ID features Caller list Viewing the caller list and calling back 1 2 3 Page Answering system Memory capacity (including your greeting message) Turning the answering system on/off 1 2 Greeting message Listening to messages using the base unit Erasing all messages Listening to messages using the handset 1 2 Operating the answering system Calling back (Caller ID subscribers only) Remote operation Remote access code 1 2 3 Using the answering system remotely 1 Answering system settings Number of rings before the unit answers a call 1 2 Callers recording time 1 2 Voice Mail Service Voice mail service Intercom/Locator Intercom Making an intercom call 1 2 3 Answering an intercom call 1 2 Handset locator Character entry Character entry modes Page Error messages Troubleshooting 1 2 3 Page Page Page Wall mounting Conditions of guarantee Index Index Page IMPORTANT!