Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the
handset.
General use
Problem Cause/solution
The handset does not turn
on even after installing
charged batteries.
RPlace the handset on the base unit or charger to turn on the
handset.
The unit does not work. RMake sure the batteries are installed correctly (page 9).
RFully charge the batteries (page 10).
RCheck the connections (page 9).
RUnplug the base unit’s AC adaptor to reset the unit and turn off
the handset. Reconnect the adaptor, turn on the handset and
try again.
RThe handset has not been registered to the base unit. Register
the handset (page 49).
The handset display is
blank.
RThe handset is not turned on. Turn the power on (page 13).
I cannot hear a dial tone. RMake sure that you are using the supplied telephone line cord.
Your old telephone line cord may have a different wiring
configuration.
RThe base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
RDisconnect the base unit from the telephone line and connect
the line to a known working telephone. If the working
telephone operates properly, contact our service personnel to
have the unit repaired. If the working telephone does not
operate properly, contact your service provider/telephone
company.
I cannot use the Smart
Function Key even if the
NR indicator is flashing
slowly.
RAnother unit is in use. Wait and try again later.
RThe key lock feature is turned on. Turn it off (page 18).
I cannot use the intercom
or phonebook copy
feature.
RThese features are available between the handsets. Although
the handset displays “Intercom”, “Copy All”, or “Copy”,
these features are not available for single handset models.
The base unit beeps. RNew messages have been recorded. Listen to the new
messages (page 35).
46
Useful Information
TG68xxBX_UE(en)_0523_ver021.pdf 46 2013/05/23 16:41:17