Problem Cause/solution
I cannot make a call. RThe dialling mode may be set incorrectly. Change the setting
(page 14).
RYou dialled a call restricted number (page 30).
RThe key lock feature is turned on. Turn it off (page 18).
Caller ID
Problem Cause/solution
Caller information is not
displayed.
RYou must subscribe to a Caller ID service. Contact your
service provider/telephone company for details.
RIf your unit is connected to any additional telephone
equipment, remove and plug the unit directly into the wall jack.
RIf you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
ROther telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is slow
to display.
RDepending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or later.
Set the first ring to “Off” (page 25).
RMove closer to the base unit.
Time on the unit has
shifted.
RIncorrect time information from incoming Caller ID changes the
time. Set the time adjustment to “Manual” (off) (page 25).
The name stored in the
phonebook is not fully
displayed while an outside
call is being received.
REdit the phonebook entry name to fit in 1 line of text (page 20).
Answering system
Problem Cause/solution
The unit does not record
new messages.
RThe answering system is turned off. Turn it on (page 34).
RThe message memory is full. Erase unwanted messages
(page 35).
RThe recording time is set to “Greeting Only”. Change the
setting (page 40).
RIf you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company, not
your telephone. Change the unit’s number of rings setting or
contact your service provider/telephone company (page 39).
I cannot operate the
answering system
remotely.
RThe remote access code is not set. Set the remote access
code (page 38).
RYou are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 38).
RThe answering system is turned off. Turn it on (page 39).
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Useful Information
TG68xxBX_UE(en)_0523_ver021.pdf 48 2013/05/23 16:41:17