Manuals / Panasonic / Communications / Telephone

Panasonic KX-TG9371 Troubleshooting, Useful Information, General use, Problem, Cause/solution

Models: KX-TG9371

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Troubleshooting

Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.

General use

Problem	Cause/solution
The unit does not work.	L Make sure the batteries are installed correctly
	(page 13).
	L Fully charge the batteries (page 14).
	L Check the connections (page 12).
	L Unplug the base unit’s AC adaptor to reset the
	unit. Reconnect the adaptor and try again.
	L The handset has not been registered to the
	base unit. Register the handset (page 29).
I cannot hear a dial tone.	L The base unit’s AC adaptor or telephone line
	cord is not connected. Check the connections.
	L If you are using a splitter to connect the unit,
	remove the splitter and connect the unit to the
	wall jack directly. If the unit operates properly,
	check the splitter.
	L Disconnect the base unit from the telephone
	line and connect the line to a known working
	telephone. If the working telephone operates
	properly, contact our service personnel to have
	the unit repaired. If the working telephone does
	not operate properly, contact your service
	provider/telephone company.
The indicator on the handset	L New messages have been recorded. Listen to
flashes slowly.	the new messages (page 36).*1
	L New voice mail messages have been recorded.
	Listen to the new voice mail messages (page
	41).
*1 KX-TG9371/KX-TG9372

Programmable settings

Problem	Cause/solution
I have changed the display	L Change the display language (page 15).
language to a language I
cannot read.

For assistance, please visit http://www.panasonic.com/help		47

Image 47

Panasonic KX-TG9371 Troubleshooting, Useful Information, General use, Problem, Cause/solution, Programmable settings

Contents

Expandable Digital Cordless Answering System Charge the batteries for about 7 hours before initial useOperating Instructions Expandable Digital Cordless PhonePreparation Caller ID ServiceVoice Mail Service IntroductionFeature differences Product informationNotable differences between the models IntroductionTalking Caller ID*1 Feature highlightsTalking battery alert/Talking alarm clock*1 IntroductionIntroduction Accessory informationSupplied accessories Accessory itemAccessory item Additional/replacement accessoriesExpanding your phone system Sales and support informationOperating safeguards For your safetyPower connection InstallationIntroduction Important safety instructionsFor best performance BatteryNotice for product disposal, transfer, or return IntroductionEnvironment Routine careF GREETING CHECK G VOL. Volume up V VOL. Volume down 7 Repeat 8 Skip ControlsBase unit PreparationUsing the navigator key DisplayHandset J Receiver K Display L OFF M Navigator key /V// ? Volume /VIf you subscribe to a DSL/ADSL service ConnectionsCharger During a power failurePreparation Battery installation and replacementPreparation Battery chargeBattery level Battery iconVoice guidance language Symbols used in these operating instructionsSetting up the unit before use Display languageDate and time Belt clipHeadset optional Dialing modeUsing the speakerphone Making callsAnswering calls Making/Answering CallsMute Useful features during a callFor call waiting or Call Waiting Caller ID service users HoldMaking/Answering Calls Temporary tone dialing for rotary/pulse service usersHandset clarity booster Call shareShared Phonebook Shared phonebookAdding entries Finding and calling a phonebook entryShared Phonebook Editing entriesErasing entries Chain dial1 MENU Programmable settingsProgramming by scrolling through the display menus ProgrammingSub-menu ProgrammingMain menu Sub-menuSetting code Programming using the direct commandsFeature Featuresetting*1 FeatureFeature Setting codeProgramming 2 If you subscribe to Caller ID service and want to view the caller’s information after lifting up the handset to answer a call, turn off this featureProgramming Special instructions for programmable settingsBlock calls Caller ID subscribers only Night mode6 Save iOFF AlarmSetting the start and end time ProgrammingRegistering a handset to a base unit Registering a unitCustomer support Operating additional handsetsDeregistering a handset ProgrammingTalking Caller ID Using Caller ID serviceCaller ID features Caller ID ServiceViewing the caller list and calling back Caller ID number auto edit featureCaller list Ringer IDCaller ID Service Erasing selected caller informationErasing all caller information Storing caller information into the phonebookCall screening Answering systemTurning the answering system on/off Memory capacityRecording your greeting message Listening to messages using the base unitUsing a pre-recorded greeting message Greeting messageCalling back Caller ID subscribers only Listening to messages using the handsetErasing all messages Voice guidanceRemote operation Remote access codeUsing the answering system remotely Remote commandsNumber of rings before the unit answers calls Answering system settingsTurning on the answering system remotely Skipping the greeting message to leave a messageAnswering System Caller’s recording timeMessage alert Voice mail VM tone detection Voice mail serviceStoring the voice mail VM access number Voice Mail Service“New Voice Mail” is displayed on the handset Listening to voice mail messagesVoice Mail Service Answering an intercom call IntercomTransferring calls, conference calls Making an intercom call1 Base unit LOCATOR Handset locatorIntercom/Locator Answering a transferred callBase unit Wall mountingUseful Information A A B ChargerUseful Information To remove the wall mounting adaptorDisplay message Error messagesCause/solution Useful InformationProgrammable settings TroubleshootingProblem Cause/solutionProblem ProblemCause/solution Battery rechargeCause/solution ProblemCause/solution ProblemCause/solution ProblemCause/solution ProblemCause/solution If you need assistance with setup or operationWhen you ship the product ProblemUseful Information FCC and other informationReorient or relocate the receiving antenna Useful InformationENERGY STAR Useful InformationFCC RF Exposure Warning Voice coding ADPCM 32 kbit/s Power source SpecificationsDuplex procedure RF transmission powerAccessory Purchases Customer servicesnpcparts@us.panasonic.com Customer Services DirectoryPanasonic Telephone Products Limited Warranty WarrantyLimited Warranty Coverage Ship-In ServiceUseful Information Limited Warranty Limits And ExclusionsIF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE Index IndexIf your product is not working properly 1 Read this Operating Instructions4 Call us at 1-800-211-PANA PNQX1008ZA CM1207PN0