Useful Information
51
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC
adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then
insert the batteries into the handset again.
General use
Problem Cause/solution
The unit does not work. LMake sure the batteries are installed correctly. Refer to the
Quick Guide for details.
LFully charge the batteries. Refer to the Quick Guide for details.
LCheck the connections. Refer to the Quick Guide for details.
LUnplug the base unit’s AC adaptor to reset the unit. Reconnect
the adaptor and try again.
LThe handset has not been registered to the base unit. Register
the handset (page 41).
I cannot hear a dial tone. LConfirm the Ethernet cable is properly connected. Refer to the
Quick Guide for details.
LNetwork settings may not be correct. Contact your
administrator for further information.
LMany installation issues can be resolved by resetting all the
equipment. First, shut down your modem, router, hub, base
unit, and computer. Then turn the devices back on one at a time
in this order: modem, router, hub, base unit, computer.
LIf you cannot access Internet Web pages using your computer,
check to see if your phone system is having connection issues
in your area. Contact your administrator for further information.
I do not know how to erase
“Missed call” from the display.
LThere are unviewed missed calls remaining. View them and
erase the message in the following way.
Handset:
1{CID} (left soft key)
2Push the joystick down to search from the most recent call,
or push the joystick up to search from the oldest call.
Base unit (KX-TGP550):
1{CID} (right soft key)
2Press {V} to search from the most recent call, or press {^}
to search from the oldest call.
I cannot remember the password
for the Web user interface.
LContact your administrator.