Getting Started
8
Understanding the indicators on the base unit

STATUS indicator

During the startup process you may notice that the STATUS indicator on the base unit is flashing. This
indicates that the base unit is booting up with your phone system. You may find the following flash
patterns helpful:
Status Meaning
Color Light pattern
Green On LThe base unit is connected to the Internet. The startup process is
complete and you may now make and receive internet calls.
Flashing LThe base unit is downloading data. Do not disconnect the Ethernet
cable or AC adaptor from the base unit until the STATUS indicator
stops flashing and lights in steady green.
Red On LWhen the base unit is turned on, the STATUS indicator lights in red
for about 10 seconds.
Flashing LThe base unit is registering a handset.
Flashing
rapidly
LThe base unit is paging handsets. (KX-TGP500 only)
Amber On LThe base unit’s IP address may conflict with the IP addresses of
other devices on your local network. Contact your administrator for
further information.
Flashing LThe base unit is obtaining an IP address or is obtaining
configurations. Please wait.
LThe base unit is registering with your phone system. Please wait.
LIf the STATUS indicator continues flashing, check the following:
– Network settings may not be correct. Contact your administrator.
– Many installation issues can be resolved by resetting all the
equipment. First, shut down your modem, router, hub, base unit,
and computer. Then turn the devices back on one at a time in this
order: modem, router, hub, base unit, computer.
– If you cannot access Internet Web pages using your computer,
check to see if your phone system is having connection issues in
your area.
– For more troubleshooting help, contact your administrator.
Flashing
rapidly
LUnplug the base unit’s AC adaptor to reset the unit, then reconnect
the AC adaptor. If the STATUS indicator is still flashing rapidly, there
may be a problem with the base unit hardware. Contact your phone
system dealer.
Off — LThe base unit power is off.
LThe Ethernet cable is not connected properly. Connect it.
LYour network devices (hub, router, etc.) are turned off. Check the
LEDs for the link status of the devices.
LThe base unit power is booting up.