Panasonic MC-CG985 Before Requesting Service, Problem, Possible Cause, Possible Solution

BEFORE REQUESTING SERVICE

WARNING Electric Shock or Personal Injury Hazard.

Disconnect the electrical supply before performing maintenance to the vacuum cleaner. Failure to do so could result in electric shock or personal injury from vacuum cleaner suddenly starting.

Review this chart to find do-it-yourself solutions for minor performance problems. Any service needed, other than those described in these Operating Instructions, should be performed by an authorized service representative.

PROBLEM			POSSIBLE CAUSE			POSSIBLE SOLUTION
Vacuum cleaner		1.	Unplugged at wall outlet.		1.	Plug in firmly, push ON/OFF switch to ON.
won’t start.	2.		Tripped circuit breaker/blown fuse	2.		Reset circuit breaker or replace fuse.
			at household service panel.
	3.		Loose hose electrical connections.	3.		Reconnect hose ends.
Poor job of dirt	1.		Full or clogged dust bag.	1.		Change bag.
pick-up.	2.		Clogged airflow passages.	2.		Clear airflow passages.
	3.		Dirty safety filter.	3.		Replace filter.
	4.		Wrong pile height setting.	4.		Adjust setting.
	5.		Open suction control.	5.		Adjust control.
	6.		Hole in hose.	6.		Replace hose.
	7.		Worn POWER NOZZLE brushes.	7.		Replace agitator.
	8.		Worn or broken belt.	8 & 9.		See REMOVING BELT and REPLACING
	9.		Dirty agitator or end caps.			BELT.
	10.		Canister hood open.	10.		Close and latch hood.
Vacuum cleaner starts but	1.		Hose or hood electrical connections.	1.		Check connections, reconnect hose
cuts off.						ends.
	2.		Tripped overload protector in	2.		Remove any items that may be caught
			POWER NOZZLE.			or jammed, then reset. If vacuum cleaner
						starts and stops again, clean agitator and
						end caps, then reset.
	3.		Tripped thermal protector	3.		Change dust bag, clear airflow blockage.
			in canister.			Wait 30 minutes for motor to cool and
						automatically reset.
Power Nozzle will not	1.		POWER NOZZLE connections unplugged.	1.		Plug in firmly.
run when attached.	2.		Worn or broken belt.	2 & 3.		See REMOVING BELT and REPLACING
	3.		Dirty agitator or end caps.			BELT.
	4.		Tripped overload protector in	4.		Remove any items that may be caught
			POWER NOZZLE..			or jammed, then reset. If vacuum cleaner
						starts and stops again, clean agitator and
						end caps, then reset.
Constant green light on	1.		Dirt passage is clogged.	1.		Check for clogs in air passages.
in dirt sensor.	2.		Lenses are dirty.	2.		Clean lenses.
Any, some, or all red lights	1.		Dirt passage is clogged.	1.		Check for clogs in air passages.
in dirt sensor burn and never
turn green.
No green or red dirt	1.		Switch not in CARPET position.	1.		Move switch to CARPET position.
sensor lights.	2.		No power to sensor board.	2.		Take to your nearest Panasonic Servicenter.
Performance indicator	1.		Full or clogged dust bag.	1.		Change bag.
is red.	2.		Dirty filter.	2.		Replace filter.
	3.		Clogged airflow passage.	3.		Clear clog from airflow passage.
	4.		Certain attachment tools.	4.		This is normal. Light should go off
						when tool is removed.
Vacuum Cleaner picks up	1.		Wrong pile height setting.	1.		Adjust setting.
moveable rugs -or- Power	2.		Suction too strong.	2.		Open suction control.
Nozzle pushes too hard.
Light won’t work.	1.		Burned out light bulb.	1.		Change light bulb.
Cord won’t rewind.	1.		Dirty power cord.	1.		Clean the power cord.
	2.		Cord jammed.	2.		Pull out cord and rewind.
Vacuum cleaner leaves marks	1.		Wrong vacuuming pattern.	1.		See VACUUMING TIPS.
on carpet.

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