Troubleshooting Chart
Before you call for service, determine the symptoms and make a few simple checks as shown below.
Symptoms |
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| Checks | Page |
Power does not turn ON | • Is the power plug plugged in? | 18 | ||
| • Is the Power Indicator blink Orange? | 19 | ||
The power turns OFF | • Check whether or not the air vents are clogged. | – | ||
(the Power LED blinks Orange | • The lamp may be malfunctioning. Please consult your nearest dealer. | – | ||
and the TEMP LED and LAMP |
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LED lights up Red). |
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Remote control does not | • Are the batteries dead or inserted incorrectly? | 6 | ||
function | • Is the remote control sensor in direct light of florescent lamps or other | – | ||
| strong sources of light? |
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Image shakes | • Is the antenna or antenna cable old, broken or shorted? | – | ||
Image is not clear | • Is the antenna cable connected properly? | 8, 9 | ||
Color patches or no color | • When using a VCR and selecting channels on the TV, is the TV/VIDEO | – | ||
| mode for the VCR set to TV? |
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Image appears doubled or | • Is the antenna facing the right direction? | – | ||
tripled. | • Is the antenna receiving any signals reflected off of mountains or | – | ||
| buildings? |
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A black stripe appears for a | • The image distorts when channels are changed. | – | ||
moment when changing |
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channels using the VCR. |
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Images disappear at the top | • When using 16:9 image software, there is no picture at the top and | – | ||
and bottom of the screen | bottom of the screen (cinema vision size software, etc.). |
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During ZOOM1, ZOOM2 or | • Has the screen position been changed? |
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JUST modes, the image is cut |
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| If so, adjust screen positioning. | 31 |
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off at the top and bottom. |
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Channel number remains | • Press the RECALL button. | 15 | ||
displayed. | During VIDEO input, channel number is displayed until an image is | |||
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The projection TV set makes a | • If there are no problems with image or sound, it is the sound of the | – | ||
cracking sound | cabinet shrinking due to room temperature changes. This is not a | |||
| malfunction. |
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The projection TV set makes a | • This is the sound of the internal DLPTM starting UP. This is not a |
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high whistling sound when the | malfunction. | – | ||
power is ON. |
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Some parts of the screen do | • DLPTM is manufactured using an extremely high level of precision | – | ||
not light up. | technology, however sometimes some parts of the screen may be | |||
| missing picture elements. This is not a sign of a malfunction. |
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