Panasonic SC-HT995W Troubleshooting guide, Guide, Power, Unresponsive or inoperable function

Troubleshooting guide

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the table do not solve the problem, consult your dealer for instructions.

	Power		Page
	No power.	≥Insert the AC mains lead securely.	14
	The unit is automatically switched	≥The Sleep timer was working and had reached the set time limit.	36
	to standby mode.
	Unresponsive or inoperable function
	No response when any buttons	≥This unit cannot play discs other than the ones listed in these operating instructions.	17
	are pressed.	≥The unit may not be operating properly due to lightning, static electricity or some other external	—
		factor. Turn the unit off and then back on. Alternatively, turn the unit off, disconnect the AC mains
		lead, and then reconnect it.
		≥Condensation has formed. Wait 1 to 2 hours for it to evaporate.	—
	No response when remote control	≥Check that the batteries are installed correctly.	15
	buttons are pressed.	≥The batteries are depleted. Replace them with new ones.	15
		≥Aim the remote control at the remote control signal sensor and operate.	16
	No picture or sound.	≥Check the video or speaker connection.	6, 7,
			11,
			13, 14
		≥Check the power or input setting of the connected equipment and the main unit.	—
		≥Check that the disc has something recorded on it.	—
	You have forgotten your ratings	≥While stopped and “DVD/CD” is the source, press and hold [∫] (Stop) on the main unit and [S10]	—
	password.	on the remote control until “Initialized” (or “Initialised”) disappears from the television. Turn the unit
	Reset all the settings to Factory	off and on again.
	Preset.	All settings will return to the default values.
	The HDAVI Control function does	≥Depending on the condition of the home theater system or the connected equipment, it may be	39
	not respond.	necessary to repeat the same operation so that the function can work correctly.
	Specific operation undesirable or unexpected
	It takes time before play starts.	≥Play may take time to begin when an MP3 track has still picture data. Even after the track starts, the	—
		correct play time will not be displayed. This is normal. [MP3]
		≥This is normal on DivX video. [DivX]	—
	Folders on a data CD are not	≥Folders deeper than the eighth layer are displayed as the eighth layer.	—
	displayed correctly.
	[WMA] [MP3] [JPEG] [MPEG4] [DivX]
	A menu screen appears during	≥This is normal for Video CDs.	—
	skip or search. [VCD]
	Playback control menu does not	≥Press [∫ STOP] twice and then press [1 PLAY].	—
	appear. [VCD] with playback control
	Program and Random play do not	≥These functions do not work with some DVD-Videos.	—
	work. [DVD-V]
	Selecting audio soundtrack “2”	≥Even if a second soundtrack is not recorded, two numbers are normally shown.	—
	does not change the audio. [DVD-A]
guide
	Play does not start.	≥This unit may not play WMA and MPEG4 that contains still picture data.	—
		≥If playing DivX VOD content, refer to the homepage where you purchased the DivX VOD content.	—
		(Example: www.divx.com/vod) [DivX]
Troubleshooting		≥If a disc contains CD-DA and other formats, proper playback may not be possible.	—
	Play restarts from the beginning	≥This is normal for DVD-Audio.	—
	when the soundtrack is changed.
	[DVD-A]
	Subtitle
	Subtitle position is wrong.	≥Adjust the position. (“Subtitle Position” in Display Menu)	27
	No subtitles.	≥Display the subtitles. (“Subtitle” in Main menu)	24
		≥Subtitles may not be displayed depending on the disc. [DivX]	—

RQT8766

40