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Konica Minolta FAX2900/FAX3900 manual Troubleshooting, Correcting Errors, Checking Error Messages

Models: FAX2900/FAX3900

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7 Troubleshooting

Troubleshooting

7 Troubleshooting

If a problem occurs during PC printing, check the following.

7

7.1Correcting Errors

This section describes the errors that can appear during PC printing and what you need to do to correct the situation.

7.1.1Checking Error Messages

“PRN Err” appears in the lower right corner of the display when a PC print error occurs while the machine is in another mode besides the PC print mode. If this happens, follow the procedure below.

<Copy mode>

<Fax mode>

<Scanner mode>

1Press the [Printer] key to enter the PC print mode.

2View the error message on the

display.

7-1

Image 54

Konica Minolta FAX2900/FAX3900 manual Troubleshooting, Correcting Errors, Checking Error Messages

Contents

KONICA MINOLTA FAX2900/FAX3900 User’s Guide GDI Printer ControllerInstalling the Printer Driver ContentsConnecting to a Computer 4 Configuring Printer Driver Settings4.2.6 ContentsResolution CopyTroubleshooting 5 Control Panel Operations PC Print Mode8 Specifications Contents1 Introduction 1.1 END USER LICENSE AGREEMENT5. LIMITED WARRANTY 4. RESTRICTIONS6. LIMITATION OF REMEDIES 7. TERMINATION 8. GOVERNING LAW9. GOVERNMENT END USERS 1.2 Getting Ready System Requirements2 Connecting to a Computer 2.1 USB Port Connection2.2 Connecting the Network Cable This connection is available only with FAX39003 Installing the Printer Driver 3.1 Installing the Printer Driver Using Plug and PlayPage Page Page 7 Click the Have Disk button Installing the Printer Driver 8 Click the Browse button Note Installing the Printer Driver This completes the installation of the printer driver13 Eject the CD-ROM from your computer’s CD-ROM drive Page 14 Eject the CD-ROM from your computer’s CD-ROM drive Installing the Printer Driver complete the installationThis completes the installation of the printer driver 3-104 Configuring Printer Driver Settings Displaying Settings Under Windows XPThe following printer setup dialog box appears Configuring Printer Driver SettingsDisplaying Settings Under Windows 2 Select the “KONICA MINOLTA FAX2900/3900” iconThe following printer setup dialog box appears Configuring Printer Driver SettingsDisplaying Settings Under Windows Me/98 2 Select the “KONICA MINOLTA FAX2900/3900” icon4.2.2 Orientation 4.2 Common Operations4.2.1 Common Button 4.2.3 Paper Source4.2.5 Paper Size 4.2.7 Resolution4.2.4 Media Type 4.2.6 CopyConfiguring Printer Driver Settings 5 Control Panel Operations PC Print Mode 5.1 Printer Operations“Canceling a Print Job” on page data indicated by the Printer indicatorSee “Printer Indicator” on page General Guidemachine is printing PC print data. The indicator Printer IndicatorPrinter Indicator Description When there is print data in the Control Panel Operations PC Print Mode Pressing the Fax or Copy key exits the PC print mode Canceling a Print Job Yes No CUsing the Bypass Tray appears on the machine’s display, load paper onto the bypass tray5.2 Printing the Configuration Page Control Panel Operations PC Print Mode 6 Network Printing in a Windows Environment Available only with FAX3900The Network Printing functions is available only with FAX3900 6.1 Assigning an IP Address Entering the IP Address From the Control PanelIf “SPECIFY” is selected in this step, “AUTO” can also be selected. If “AUTO” is selected, the IP address, subnet mask, and default gateway setting are automatically assigned by the DHCP server on the network. This means that they do not have to be assigned manually, as is the case when “SPECIFY” is selected. However, please note the following points when using “AUTO” to assign the IP address When “AUTO” is selected to assign the IP address, the IP address may sometimes be changed automatically. If the IP address and other settings are changed, you may not be able to print to a specified printer on the network due to a communication failure caused by a change in the address. When “AUTO” is selected, we recommend that you set the DHCP server to assign a fixed address to the copier The subnet mask address shown in the illustration is only an example. Always check with your network administrator before entering a subnet mask address 6.2 Selecting the Network Print Method For Windows 98/ Windows MeFor Windows For Windows XP IPP PORT9100 TCP/IP protocol Windows XPNetWare server For NetWare NetWare Server/ Windows ClientSupported Environments TCP/IP protocol or6.3 Checking the Setup Procedures Peer-to-Peer PrintingLPR/PORT 9100 Printing IPP Printing NetWare Server/Client except NDPSNetWare Server/Client NDPS 6.4 Setting Up the Network Connections 6.4.1 Peer-to-Peer Printing6.4.2 LPR Printing WindowsNetwork Printing in a Windows Environment Available only with FAX3900 11 Click Finish6-14 Page 6.4.4 6.4.5 Connecting a Copier to the NetWare Server Setting Up the Windows Computer for the NetWare ClientNetwork Printing in a Windows Environment Available only with FAX3900 6-187 Troubleshooting 7.1 Correcting Errors7.1.1 Checking Error Messages Cause 7.1.2 Main Error MessagesError Message ActionTroubleshooting 7.1.3 Errors and Print Data “MACHINE TROUBLE” ErrorTemporary Errors FAX2900 SpecificationsSpecifications FAX3900Specifications http//konicaminolta.com 1392-7702-02Copyright