Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart do not solve the problem, consult your dealer for instructions.
7 Power |
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No power. | • Insert the AC mains lead securely. | 12 |
The unit is automatically | • The Sleep timer was working and had reached the set time limit. | 17 |
switched to the standby mode. |
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7Unresponsive or inoperable function
No response when any buttons are | • This unit cannot play discs other than the ones listed in these operating | 15 |
pressed. | instructions. | — |
| • The unit may not be operating properly due to lightning, static electricity or some | |
| other external factor. Turn the unit off and then back to on. Alternatively, turn the |
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| unit off, disconnect the AC mains lead, and then reconnect it. | — |
| • Condensation has formed: Wait 1 to 2 hours for it to evaporate. | |
No response when remote control | • Check that the batteries are installed correctly. | 8 |
buttons are pressed. | • The batteries are depleted. Replace them with new ones. | 8 |
| • Aim the remote control at the remote control signal sensor and operate. | 16 |
No picture or sound. | • Check the video or speaker connection. | — |
| • Check the power or input setting of the connected equipment and the main unit. | — |
| • Check that the disc has something recorded on it. | — |
You have forgotten your ratings | • While stopped and “DVD/CD” is the source, press and hold [7] on the main unit | — |
password. | and [h10] on the remote control until “Initialised” (or “Initialized”) disappears from |
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Reset all the settings to Factory | the television. Turn the unit off and on again. |
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Preset. | All settings will return to the default values. |
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The VIERA Link function does not | • Depending on the condition of the home theater system or the connected | 39 |
respond. | equipment, it may be necessary to repeat the same operation so that the function |
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Other products respond to the | • Change the remote control operating mode. | 40 |
remote control. |
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7Specific operation undesirable or unexpected
It takes time before play starts. | • Play may take time to begin when an MP3 track has still picture data. Even after | — | ||||||||||||||||||||||
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| the track starts, the correct play time will not be displayed. This is normal. |
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| • This is normal on DivX video. |
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Folders on a data CD are not | • Folders deeper than the eighth layer are displayed as the eighth layer. | — | ||||||||||||||||||||||
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A menu screen appears during | • This is normal for Video CDs. | — | ||||||||||||||||||||||
skip or search. |
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Playback control menu does not | • Press [7, STOP] twice and then press [3, PLAY]. | — | ||||||||||||||||||||||
appear. |
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The program and random play | • These functions do not work with some | — | ||||||||||||||||||||||
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Scenes are skipped intermittently. | • If you change the volume or sound effects during Advanced Disc Review, the | 24 | ||||||||||||||||||||||
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Selecting audio soundtrack “2” | • Even if a second soundtrack is not recorded, two numbers are normally shown. | — | ||||||||||||||||||||||
does not change the audio. |
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Play does not start. | • This unit may not play WMA and MPEG4 that contains still picture data. | — | ||||||||||||||||||||||
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| • If playing DivX VOD content, refer to the homepage where you purchased the DivX | — | ||||||
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| VOD content. (Example: www.divx.com/vod) |
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| • If a disc contains | proper | playback may not be possible. | |||||
Play restarts from the beginning | • This is normal for | — | ||||||||||||||||||||||
when the soundtrack is changed. |
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7 Subtitle
Subtitle position is wrong. | • Adjust the position. (“Subtitle Position” in Display Menu) | 25 | |
No subtitles. | • Display the subtitles. (“Subtitle” in Functions Menu) | 23 | |
| • Subtitles may not be displayed depending on the disc. |
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Subtitles overlap the closed | • Clear the subtitles. | 23 | |
captions. |
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ENGLISH
REFERENCE ENGLISH
RQTX0038
41
RQT8043
