Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart do not solve the problem, consult your dealer for instructions.
Power
No power. | ≥Insert the AC mains lead securely. |
The unit is automatically switched | ≥The Sleep timer was working and had reached the set time limit. |
to standby mode. |
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Troubleshooting guide
RQTX0099
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Unit displays
The display is dark. | ≥Select “BRIGHT” in “FL DIMMER” in the “OTHERS” menu. | 27 |
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“NO PLAY” | ≥You inserted a disc the unit cannot play; insert one it can. | 36 |
| ≥You inserted a blank disc. | — |
| ≥You inserted a disc that has not been finalized. | — |
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“NO DISC” | ≥You have not inserted a disc; insert one. | — |
| ≥You have not inserted the disc correctly; insert it correctly. | 18 |
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“OVER CURRENT ERROR” | ≥The USB device is drawing too much power. Switch to DVD/CD mode, remove the USB and turn | — |
| the unit off. |
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“F61” | ≥Check and correct the speaker cable connections. | 9 |
| If this does not fix the problem, consult the dealer. |
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“F76” | ≥There is a power supply problem. Consult the dealer. | — |
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“DVD U11” | ≥Disc may be dirty. Wipe it clean. | 37 |
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“ERROR” | ≥Incorrect operation performed. Read the instructions and try again. | — |
| ≥[PT865] Ensure that necessary preparations have been made before Auto speaker setup. | 33 |
| ≥[PT865] Check and correct the speaker cable connections if you are doing Auto speaker setup. | 9 |
| ≥[PT865] The volume might be muted. Cancel muting before Auto speaker setup. | 16 |
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“DVD H∑∑” | ≥Trouble may have occurred. The numbers following “H” and “F” depend on the status of the unit. | — |
“DVD F∑∑∑” | Turn the unit off and then back on. Alternatively, turn the unit off, disconnect the AC mains lead, and |
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∑ stands for a number. | then reconnect it. |
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| ≥If the service numbers fail to clear, note the service number and contact a qualified service person. | — |
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[PT865] | ≥There is no link between the main unit and the wireless system. Check that the wireless system is | 13, |
“ [W1] ” is flashing. | plugged into the mains socket and is turned on. | 16 |
| ≥Ensure that the digital transmitter is fully inserted into the slot of the main unit. | 12 |
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“U70∑” | ≥The HDMI connection acts unusually. |
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∑ stands for a number. | – The connected equipment is not | — |
The actual number following “U70” | – Please use HDMI cables that have the HDMI logo (as shown on the cover). | — |
will depend on the state of the main | – The HDMI cable is too long. | — |
unit. | – The HDMI cable is damaged. | — |
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“REMOTE 1” or “REMOTE 2” | ≥Match the modes on the main unit and remote control. Depending on the number being displayed | 16 |
| (“1” or “2”), press and hold [OK] and the corresponding numbered button ([1] or [2]) for at least 2 |
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| seconds. |
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[PT865] | ≥The Auto speaker setup microphone is not inserted. Check whether the Auto speaker setup | 33 |
“NO MIC” | microphone is plugged in properly into the “SETUP MIC” jack. |
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[PT865] | ≥Excessive ambient noise in the room. Perform the setup again and keep quiet during the Auto | — |
“NOISY” | speaker setup. |
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General operation
No response when any buttons | ≥This unit cannot play discs other than the ones listed in these operating instructions. | 36 |
are pressed. | ≥The unit may not be operating properly due to lightning, static electricity or some other external | — |
| factor. Turn the unit off and then back on. Alternatively, turn the unit off, disconnect the AC mains |
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| lead, and then reconnect it. |
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| ≥Condensation has formed. Wait 1 to 2 hours for it to evaporate. | — |
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No response when remote control | ≥Check that the batteries are installed correctly. | 13 |
buttons are pressed. | ≥The batteries are depleted. Replace them with new ones. | 13 |
| ≥Aim the remote control at the remote control signal sensor and operate. | 17 |
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Other products respond to the | ≥Change the remote control operating mode. | 16 |
remote control. |
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No picture or sound. | ≥Check the video or speaker connection. | 9, 10 |
| ≥Check the power or input setting of the connected equipment and the main unit. | — |
| ≥Check that the disc has something recorded on it. | — |
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You have forgotten your ratings | ≥While stopped and “DVD/CD” is the source, press and hold [∫] (Stop) on the main unit and [S10] | — |
password. | on the remote control until “INITIALIZED” disappears from the TV. Turn the unit off and on again. |
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Reset all the settings to Factory | All settings will return to the default values. |
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Preset. | (This does not work during program and random modes, or when setup menu or START menu is |
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| displayed.) |
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The VIERA Link “HDAVI Control” | ≥Depending on the condition of this unit or the connected equipment, it may be necessary to repeat | 30 |
function does not respond. | the same operation so that the function can work correctly. |
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