Customer Information
Frequently Asked Questions
Some minor problems can be corrected very quickly and easily without the cost of a service call. Panasonic has a Customer Care Centre which can answer most questions over the phone. Before you contact the Customer Care Centre with your question we have included the most commonly asked questions.
Question: | Why are my channels on 1,2,3,4,5? | |
Answer: | Someone has performed an Auto tuning of your television. You will have to retune each channel | |
| individually using the Manual tuning Instructions on page 30. | |
Question: | How do I get Channel 10? | |
Answer: | You have three methods of selecting Channel 10 | |
| 1. | You can use the two digit channel selector on the remote control |
|
| followed by the number 1 button, then the 0 button. |
| 2. | You can press the 9 button followed by the channel up button ( /\ ). |
| 3. | You can tune channel 10 into another position such as programme location 0. |
Question: | My channel number is still on the screen. How do I turn it off? | |
Answer: | If the channel number is a small green number on the top left of the screen, press the recall button ( ) | |
| on the remote control. Any other channel number is one being broadcast by the television station. There | |
| is no way to turn this off. | |
Question: | How do I tune my stations? | |
Answer: | The instructions for tuning the stations are on page 29 for automatic tuning and on page 30 for tuning | |
| individual stations. | |
Question: | I have done an “auto tuning” because the book told me to. If I am only to do manual tuning, why is | |
| automatic search first in the book? | |
Answer: | The automatic tuning and the manual tuning each have specific uses. The reason for each is clearly | |
| described in the book. The reason that automatic tuning is described first is because this is the first | |
| option on the screen. | |
Question: | I have started the auto tuning by accident. How do I stop it? | |
Answer: | Pushing the remote control TV/AV button at any time will stop the Auto tuning and return you to | |
| normal viewing. | |
Question: | Why does the screen turn blue? | |
Answer: | The television has been designed so that the screen turns blue when the signal strength is very weak or | |
| non existent. The reasons may be: | |
| 1. | The television station may have stopped transmitting. |
| 2. | You may have selected a programme number which has not yet been tuned. |
| 3. | You may have been watching a videotape or DVD and it has stopped playing. |
| 4. | Your aerial connection may have come loose. |
Question: | When I skip a station why is a picture still coming up when I press the number that the channel is | |
| on? |
|
Answer: | The Skip operation only works when you use the Channel Up ( /\ ) or Down ( \/ ) Buttons. | |
Question: | When I use the channel up or channel down why don’t I get all the channels? | |
Answer: | Some of the channels may be “Skipped”. See page 32. | |
Question: | Why doesn’t the channel change when I press the channel button? | |
Answer: | The television might be switched to Teletext mode. If it has been switched to text mode for closed | |
| captions and they are not being transmitted there may not be any indication on the screen to let you | |
| know that you are in Text mode. See pages 25, 26 and 27. | |
If the answer to your problem is not in this list, determine the symptoms and make a few simple checks as shown on the next page. The location of the nearest service centre can be obtained from the Panasonic Customer Care Centre on 132600.
