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Panduit PTR3E Section Troubleshooting, Initial Checklist, USING THE IEEE1284 PARALLEL INTERFACE

Models: PTR3E

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SECTION 6.

SECTION 6.

TROUBLESHOOTING

This section has been compiled to help you produce output on the PTR3E. Use this section to make sure the basics have been checked before deciding you are unable to proceed any further. The section is divided into four parts:

•Initial Checklist

•IEEE1284 Parallel Interface

•RS232C Serial Interface

•Error Signals

INITIAL CHECKLIST

1.Is the printer powered up and On-Line?

2.Is the ERROR light on the front panel off? If this light is on, it may mean the Print Head Assembly or the Label Hold-Down is not closed and latched in position.

3.Are the LABEL and RIBBON lights on the front panel off? If these lights are on, the labels or ribbons may be incorrectly loaded.

USING THE IEEE1284 (PARALLEL) INTERFACE

1.Is the IEEE1284 parallel printer cable connected securely to your parallel port (DB-25S Female) on the PC and to the IEEE1284 connector on the printer?

WARNING: Never connect or disconnect interface cables (or use a switch box) with power applied to either the printer or the host. This may cause damage to the interface circuitry and is not covered by warranty.

2Does the Parallel interface cable used meet IEEE1284 specifications? If it does not and you are connected to an IEEE1284 or ECP parallel port on the computer, the printer may not be able to communicate correctly.

3.Is there more than one parallel interface port on your PC (LPT1, LPT2, etc.)? If so, make sure you are sending data out the correct port.

4.Is the IEEE1284 Interface Module installed in the printer? The PTR3E requires the new IEEE1284 Parallel Interface (PN WCL40470) to take advantage of the faster data transmission speeds. The older Parallel Interface Modules will work, but at a reduced capability.

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Panduit PTR3E manual Section Troubleshooting, Initial Checklist, USING THE IEEE1284 PARALLEL INTERFACE

Contents

PTR3E Thermal Transfer Printer Operator and Technical Reference ManualCumming, GA Phone Fax Panduit Corp Identification Products Division 1819 Atlanta HwyCopyright Panduit Corp. 2001. All Rights Reserved Panduit PTR3EDO NOT OPERATE IN AN EXPLOSIVE ATMOSPHERE SAFETY PRACTICESDO NOT OPERATE IN WET OR DAMP AREAS DO NOT SUBSTITUTE PARTS OR MODIFY EQUIPMENTINFORMATION TO USER WARRANTY INFORMATIONPTR3E OPERATOR MANUAL PREFACESECTION 2. INSTALLATION SECTION 3. CONFIGURATIONSECTION 2. INSTALLATION TABLE OF CONTENTSSECTION 3. CONFIGURATION SECTION 4. CLEANING AND MAINTENANCESECTION 6. TROUBLESHOOTING SECTION 5. INTERFACE SPECIFICATIONSInitial Checklist Using the IEEE1284 Parallel Interface Using the RS232C Serial Interface Error SignalsPage INTRODUCTION SECTION PRINTER OVERVIEWSPECIFICATION GENERAL PRINTER SPECIFICATIONSSection 1. Printer Overview PTR3ESPECIFICATION Section 1. Printer OverviewPTR3E SPECIFICATION CHARACTER FONTSSection 1. Printer Overview PTR3ESPECIFICATION BAR CODESSection 1. Printer Overview PTR3ESPECIFICATION PHYSICALSection 1. Printer Overview PTR3EINTRODUCTION SECTION INSTALLATIONUNPACKI G AND PARTS IDENTIFICATION packedNOTETheexactlyshippingasshownhere,butarethe PTR3E PackingPrinter SETTING UP THE PRINTEROperatorManual ExtraRibbonCoreSideAccess TopAccessSwitch CoverPowerDoor TopAccessDoorSideAccessLabelRoll LOADING LABELSPage Adjustment AssemblySensor 3. Locate the Extra Ribbon Core supplied with the printer. Place LOADING THERibbonSpindleRIBBONRewindady aded 8. If the b ls are allose the Print He Ass mbly by push downwardDSW2 ERROROPERATOR PANEL LABELP use Connector Access PanelEXT Port Connector AC Power InPage LABEL SENSOR ADJUSTMENT DSW2-1SETTING SECTION CONFIGURATIONPRINTER DIP SWITCH CONFIGURATION DIP Switch PanelsOFFON123DSW245678 control. DSW2OFFON-7StadardNoETTING n-Std Print Speed Adjustment DSW2-8 . See page DSW3-4SETTINGMode Selection 3-1 and DSW3-2 . Selects the operating mode of the printerOFFN DSW3-7SETTING4OFFON12 RS232 Transmit/ReceiveDefault S DSW1-7DSW1-8SETTINGSwitch S OFFNMODE PRINTER ADJUSTMENTSKEY SEQUENCE INITIAL DISPLAYINITIALIZING ROM ONLINE QTY000000 OFFLINE 000000 Normal ModePRINT SPEED 2 4 6 8 PRINT DARKNESS 1 2 3 4PITCH OFFSET ± 00mm SensorPositionCANCEL PRINT JOB YES NO CANCEL PRINT JOB COMPLETED ADVANCED MODE INITIALIZING ROM ADVANCED MODE ZERO SLASH YES NO AUTO ONLINE YES NOPRINT OFFSET V+0000 H+000 IGNORE CR/LF YES NO SERVICE MODE CHARACTER PITCH PROP FIXED ADVANCED MODEADVANCED MODE SERVICE MODE GAP INPUTAUTO ONLINE FEED YES NO FEED ON ERROR YES NO REPRINT W/FEED YES NO FORWARD/BACKFEED DISTANCE DEFAULT FORWARD/BACKFEED DISTANCE XXXmmEURO CODE D5 SELECT LANGUAGE ENGLISH PRIORITY SETTING COMMAND LCD SERVICE MODE TEST PRINT MODEDEFAULT SETTING YES NO DEFAULT SETTING MODEDEFAULT SETTING COMPLETED INITIALIZING ROMPOTENTIOMETER ADJUSTMENTS HEX DUMP MODEINITIALIZING ROM ONLINE QTY000000 PITCHDISPLAY BACKFEED OFFSETPRINT commend code speed and darkness rangesDISPLAY COUNTER VALUES FACTORY MODECOUNTER CLEAR NONE MAINTENANCE MODE DIPSW2-4 ON-OFFPage PROCEDURES SECTION CLEANING AND MAINTENANCEADJUSTING THE PRINT QUALITY INTRODUCTIONNOTEcommandThecode PRINT Print Potentiometerprint,thedarkness darknessinalloftheCLEANING THE PRINT HEAD, PLATEN AND ROLLERS Cleaning the Print Head and Platen2. Open the Top Access and Side Access doors CLEANING THE SENSORS Cleaning the Rollers and Guides2. Open the Top Access and Side Access doors 2. Open the Top and Side Access doors REPLACING THE PRINT HEADDOhavemouning NOT thed,centeritwillSection 4 Cleaning and Maintenance REPLACING THE FUSESupplies needed 250V 3A FuseSection 4 Cleaning and Maintenance INTERFACE TYPES SECTION INTERFACE SPECIFICATIONSIEEE1284 PARALLEL INTERFACE ELECTRICAL SPECIFICATIONSGENERAL SPECIFICATIONS RS232C SERIAL INTERFACEELECTRICAL SPECIFICATIONS ConnectorSECTION TROUBLESHOOTING INITIAL CHECKLISTUSING THE IEEE1284 PARALLEL INTERFACE USING THE RS232C SERIAL INTERFACE Section 6. Troubleshooting ERROR SIGNALSERROR CONDITION AUDIBLE