Contacting Patton for assistance | Patton electronic 4940 guide

Chapter 5 Contacting Patton for assistance
Chapter contents
Introduction	36
Contact information	36
Patton support headquarters in the USA	36
Alternate Patton support for Europe, Middle East, and Africa (EMEA)	36
Warranty Service and Returned Merchandise Authorizations (RMAs)	36
Warranty coverage	36
Out-of-warranty service	37
Returns for credit	37
Return for credit policy	37
RMA numbers	37
Shipping instructions	37

34

Image 34

Patton electronic 4940 manual Contacting Patton for assistance, Chapter contents

Contents

SmartNode 4940 Series Mailsupport@patton.com Summary Table of Contents Table of Contents Contacting Patton for assistance Cabling List of Figures List of Tables Audience About this guideStructure Precautions Impaired functioning Safety when working with electricity General observations Typographical conventions used in this documentGeneral conventions Chapter contents General information SmartNode 4940 overview SmartNode SN4940 model codes SN4941 model codes SmartNode 4940 rear panel SmartNode 4940 rear panel ports are described in table DC power input SmartNode 4940 front panel SN4940/4E120V LED Applications overview Introduction Application-Convert Legacy PBX to VoIP SmartNode installation Site log Planning the installationNetwork Diagram Network information Installing the gateway Connecting the PRI Connecting the power supply Initial configuration Connecting the SmartNode to the network Configuring the desired IP addressFactory-default IP settings Loading the configuration optional Connecting the SmartNode to the network Bootloader Start Bootloader Start-up with factory configuration Load a new application image SmartWare via Tftp Copy tftp//tftpserveraddress/server path/b1 flash Additional information Load a new application image SmartWare via the serial link Contacting Patton for assistance Contact information Warranty coveragePatton support headquarters in the USA Out-of-warranty service RMA numbers Appendix a Compliance information Radio and TV Interference SafetyCompliance Pstn Regulatory FCC Part 68 Acta Statement Industry Canada Notice CE Declaration of Conformity Authorized European Representative Appendix B Specifications Data connectivity Voice processing signalling dependentVoice connectivity Fax and modem support IP services Voice signallingVoice routing-session router System ManagementPhysical Identification of the SmartNode devices via Snmp SmartNode Model SysObjectID SmartNode Model SysObjectID Appendix C Cabling Connecting a serial terminal Console Ethernet E1 PRI T1 PRI Appendix D Port pin-outs Pin Signal Console port PRI port Appendix E SmartNode 4940 factory configuration Introduction Appendix F End user license agreement End User License Agreement Termination Other licenses