Contacting Patton for assistance | Patton electronic 5400 instruction

Chapter 6 Contacting Patton for assistance
Chapter contents
Introduction	42
Contact information	42
Patton support headquarters in the USA	42
Alternate Patton support for Europe, Middle East, and Africa (EMEA)	42
Warranty Service and Returned Merchandise Authorizations (RMAs)	42
Warranty coverage	42
Out-of-warranty service	43
Returns for credit	43
Return for credit policy	43
RMA numbers	43
Shipping instructions	43

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Patton electronic 5400 manual Contacting Patton for assistance, Chapter contents

Contents

SmartNode 5400 Series Mailsupport@patton.com Summary Table of Contents Table of Contents Shdsl Basic Configuration Cabling List of Figures List of Tables Structure About this guideAudience Impaired functioning Precautions Safety when working with electricity General observations Convention Meaning Typographical conventions used in this documentGeneral conventions General information Chapter contents SN5400 model codes SmartNode 5400 overview SmartNode 5400 rear panel ports are described in table SmartNode 5400 rear panel WAN ETH 0/0 SN5400 SmartNode 5400 front panel Description LED Applications overview Typical application Introduction SmartNode installation Network Diagram Planning the installationSite log Network information Installing the gateway router Connecting the 10/100/1000Base-T Ethernet LAN and WAN cables Internal AC Power Supply Initial configuration Connecting the SmartNode to your laptop PC Connecting the SmartNode to your laptop PC Factory-default IP settings Configuring the desired IP addressLogin Changing the WAN IP address LAN Connecting the SmartNode to the network Loading the configuration optional Start Bootloader BootloaderStart-up with factory configuration Step Command Purpose Step Command Purpose Xmodem ymodem -b Load a new application image SmartWare via the serial link Additional information Shdsl Basic Configuration Configuring PPPoE Line Setup Configuration Summary Using PVC channels in bridged Ethernet mode Setting up permanent virtual circuits PVCUsing PVC channels with PPPoE Command Purpose Diagnostics Troubleshooting DSL Connections Contacting Patton for assistance Patton support headquarters in the USA Warranty coverageContact information RMA numbers Out-of-warranty service Appendix a Compliance information Compliance Low-Voltage Directive SafetyCE Declaration of Conformity Authorized European Representative Appendix B Specifications Voice signalling Voice processing signalling dependentData connectivity Fax and modem support Management IP servicesSystem Physical Factor Specs Shdsl Daughter Card if applicable SmartNode Model SysObjectID Identification of the SmartNode devices via Snmp Appendix C Cabling Console Connecting a serial terminal Ethernet Appendix D Port pin-outs Console port Pin Signal Shdsl port Appendix E SmartNode 5400 factory configuration Introduction Appendix F End user license agreement End User License Agreement Other licenses Termination