T r o u b l e s h o o t i n g, Problem, Action

T r o u b l e s h o o t i n g

This section provides solutions to minor printing problems.

Problem	Action

Error message appears	Turn off the printer, wait fifteen seconds and
during startup	then turn on the printer. Call Technical Support
	if the error message reappears.

Does not print.	Check supply, check ribbon, send a corrected
	format and batch packet.

Does not feed.	Set wide/narrow knobs correctly.

Partially printed data.	Clean the printhead, send a corrected format
	packet.

Printing shadows or smears.	Clean the printhead, change supply, check
	ribbon.
Light Printing.	Change supply, adjust the print contrast, check
	wide/narrow knobs, check ribbon.

Heavy Printing.	Clean the printhead, change supply, adjust the
	print contrast, check wide/narrow knobs, check
	ribbon.

Voids in printing.	Clean the printhead, change supply type, check
	ribbon.

Serial bar codes do not	Leave printhead unlatched when not in use, use
scan.	a print speed of 2.5 IPS, adjust the print
	contrast.

Backing paper is wrapped	Carefully remove the backing paper. Make sure
around platen or peel roller.	the backing paper tears at the saw-toothed tear
	edge when using backfeed and peel mode.

Blank labels print or 750	Clean supply sensors.
series errors.