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Nortel Networks warranty Troubleshooting Common problems, Broadcast Server User Guide

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Chapter 12 Troubleshooting Common problems

56Broadcast Server User Guide

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Nortel Networks warranty Troubleshooting Common problems, Broadcast Server User Guide

Contents

Broadcast Server User Guide Nortel Application Gateway 1000/2000Configuration and Operation Nortel Application Gateway ReleasePage Contents Opening and Using the Broadcast Server InterfaceConfiguring Broadcast Server Initial ConfigurationThe User Page User information Password Shared distribution list access General user permissions Alert accessThe Subscriber Management List Quick FAQ The Subscriber Page Subscriber settingsC H A P T E R 9 External Service Management C H A P T E R 12 TroubleshootingThe External Services Management List Quick FAQ The External Service PageRecipient Subject, Body, Image, Audio, Button Schedule DistributionList Request Member ServerRegistration ResponseSubscribers Response PushMessageResponse Response Push XML Reference Character Set and Character Entities XML DeclarationAudience PrefaceOrganization Related Documentation Related Documentationviii Broadcast Server User Guide Opening and Using the Broadcast Server Interface, page Configuring Broadcast Server, pageChapter Introduction to Broadcast ServerUsers, page Subscribers and Distribution Lists, page Alerts, page Broadcast Server OverviewSending Alerts, page BCS Interaction with Phones, page Users Subscribers and Distribution ListsAlerts Sending Alerts BCS Interaction with PhonesOpening and Using the Broadcast Server Interface Configuring Broadcast Server Initial ConfigurationBroadcast Server Maintenance Application Gateway and Broadcast Server Operation ChapterChapter 2 Application Gateway and Broadcast Server Operation 10 Broadcast Server User GuideComponent Versions System ManagementChapter Server configuration Run configuration wizardAdministrative contact Feature request URLHome page tips Chapter 3 System Management Home page tips 14 Broadcast Server User GuideQuick FAQ System MessagesCheck the Show only new, critical messages checkbox at Click here to send this message to the support group linkChapter 4 System Messages Quick FAQ 16 Broadcast Server User GuideThe User Management List User ManagementChapter Administrator user Quick FAQChapter 5 User Management Quick FAQ 18 Broadcast Server User GuideThe User Page PasswordUser information Shared distribution list access General user permissionsAlert access Chapter 5 User Management The User Page 22 Broadcast Server User GuideThe Subscriber Management List Subscriber ManagementChapter Go to the Distribution List Management page, select the Distribution List Management page and modify the list’sQuick FAQ Chapter 6 Subscriber Management Quick FAQThe Subscriber Page Subscriber settingsSubscriber information setting Emergency alerts are not subject to this settingDistribution list membership subscriber. Emergency alerts are not subject to thisThe Distribution List Page Distribution List ManagementChapter Automatically created distribution lists List ownershipChapter 7 Distribution List Management The Distribution List Page 28 Broadcast Server User GuideSharing distribution lists Quick FAQThe Distribution List Page The Distribution List Membership Page The Distribution List User Permissions Page Adding and removing distribution list membersGranting users permission to send to the list Revoking users’ permission to send to the list34 Broadcast Server User Guide The Media List Media ManagementChapter System media Media linkage Media ownershipQuick FAQ Uploading a media file The Media PageSupported graphic formats Supported audio formats Microsoft Windows wave audio formatChapter 8 Media Management The Media Page 40 Broadcast Server User GuideThe External Services Management List External Service ManagementChapter The External Service Page Quick FAQChapter 9 External Service Management Quick FAQ 42 Broadcast Server User GuideThe URL field contains the URL that will be passed to devices that allows them to access the service Chapter 9 External Service Management The External Service Page 44 Broadcast Server User GuideThe Alert List Broadcast Alert ManagementChapter Column Descriptions Alert Types Emergency alertsNormal alerts Background alertsChapter 10 Broadcast Alert Management Quick FAQ Quick FAQ48 Broadcast Server User Guide The Alert Page Alert active checkboxTitle Deliver this alert forPriority Send to the followingdistribution lists Button definitionsUse audio alert Chapter 10 Broadcast Alert Management The Alert PageChapter 10 Broadcast Alert Management The Alert Page 52 Broadcast Server User GuideChanging your password Setting the maximum list entries to displayMy Preferences Set the number of alerts per pageChapter 11 My Preferences Setting the maximum list entries to display 54 Broadcast Server User GuideCommon problems TroubleshootingChapter Chapter 12 Troubleshooting Common problems 56 Broadcast Server User GuideAppendix A Push XML APIPush XML API Operation, page Push XML Reference, page Sample ASP Pages, pageTo enable the Push XML API on the Application Gateway To program an application to use the Push XML APIPush XML API Operation PushMessage RequestPushMessage Request, page DistributionList Request, page ServerRegistration Response, page Subscribers Response, pageRecipient Subject, Body, Image, Audio, ButtonRecipient, page Subject, Body, Image, Audio, Button, page Schedule, pageSchedule Member DistributionList RequestMember, page Subscribers Response ServerRegistration ResponsePushMessageResponse Response Push XML Reference Character Set and Character EntitiesXML Declaration Character Set and Character Entities, page XML Declaration, pageManagePushMessage ElementParent Element AttributesElement Parent ElementAttributes EnumerationElement Parent ElementAttributes EnumerationManageDistributionLists ManageDistributionListsDistributionList id=2 name=accounting action=create /DistributionList DistributionList ManageDistributionListsServerRegistration SubscribersPushMessageResponse ElementParent Element Attributesdistributionlist.asp Sample ASP Pagesdistributionlist.asp, page schedulemessage.asp, page Load the XML into an XMLDOM object Appendix A Push XML API Sample ASP Pages72 Broadcast Server User Guide schedulemessage.asp The image paths and IP addresses in schedulemessage.asp are examplesAppendix A Push XML API Sample ASP Pages Broadcast Server User GuideTell the user what happened Appendix A Push XML API Sample ASP Pages74 Broadcast Server User Guide Page Broadcast Server User Guide Configuration and OperationNortel Application Gateway 1000/2000 Copyright 2008 Nortel Networks. All Rights Reserved