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Nortel Networks Broadcast Server Alert Types, Emergency alerts, Normal alerts, Background alerts

Models: Broadcast Server

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Chapter 10 Broadcast Alert Management

Alert Types

Broadcast Server allows users to send three types of alerts – emergency, normal, and background alerts.

Emergency alerts

Emergency alerts are pushed immediately, override other alerts, and are sent with barge priority.

Alerts automatically “rotate” for their display duration. This means that if multiple alerts are sent to a phone; Broadcast Server will display each alert for the display period set for that alert and then move on to the next alert. This cycle keeps repeating until the subscribing user presses the “Exit” button.

Normal alerts

Normal alerts are pushed to a phone when it is idle.

Background alerts

Background alerts are pushed directly to the Alerts list in the Voice Office menu.

Broadcast Server User Guide

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Nortel Networks Broadcast Server warranty Alert Types, Emergency alerts, Normal alerts, Background alerts

Contents

Nortel Application Gateway Release Broadcast Server User GuideNortel Application Gateway 1000/2000 Configuration and OperationPage Initial Configuration ContentsOpening and Using the Broadcast Server Interface Configuring Broadcast ServerSubscriber settings The User Page User information PasswordShared distribution list access General user permissions Alert access The Subscriber Management List Quick FAQ The Subscriber PageThe External Service Page C H A P T E R 9 External Service ManagementC H A P T E R 12 Troubleshooting The External Services Management List Quick FAQCharacter Set and Character Entities XML Declaration Recipient Subject, Body, Image, Audio, Button ScheduleDistributionList Request Member ServerRegistration Response Subscribers Response PushMessageResponse Response Push XML ReferenceAudience PrefaceOrganization Related Documentation Related Documentationviii Broadcast Server User Guide Introduction to Broadcast Server Opening and Using the Broadcast Server Interface, pageConfiguring Broadcast Server, page ChapterUsers, page Subscribers and Distribution Lists, page Alerts, page Broadcast Server OverviewSending Alerts, page BCS Interaction with Phones, page Subscribers and Distribution Lists UsersAlerts BCS Interaction with Phones Sending AlertsOpening and Using the Broadcast Server Interface Initial Configuration Configuring Broadcast ServerBroadcast Server Maintenance Chapter Application Gateway and Broadcast Server Operation10 Broadcast Server User Guide Chapter 2 Application Gateway and Broadcast Server OperationComponent Versions System ManagementChapter Feature request URL Server configurationRun configuration wizard Administrative contactHome page tips 14 Broadcast Server User Guide Chapter 3 System Management Home page tipsClick here to send this message to the support group link Quick FAQSystem Messages Check the Show only new, critical messages checkbox at16 Broadcast Server User Guide Chapter 4 System Messages Quick FAQThe User Management List User ManagementChapter 18 Broadcast Server User Guide Administrator userQuick FAQ Chapter 5 User Management Quick FAQThe User Page PasswordUser information General user permissions Shared distribution list accessAlert access 22 Broadcast Server User Guide Chapter 5 User Management The User PageThe Subscriber Management List Subscriber ManagementChapter Chapter 6 Subscriber Management Quick FAQ Go to the Distribution List Management page, select theDistribution List Management page and modify the list’s Quick FAQThe Subscriber Page Subscriber settingsSubscriber information subscriber. Emergency alerts are not subject to this settingEmergency alerts are not subject to this setting Distribution list membershipThe Distribution List Page Distribution List ManagementChapter 28 Broadcast Server User Guide Automatically created distribution listsList ownership Chapter 7 Distribution List Management The Distribution List PageQuick FAQ Sharing distribution listsThe Distribution List Page The Distribution List Membership Page Adding and removing distribution list members The Distribution List User Permissions PageRevoking users’ permission to send to the list Granting users permission to send to the list34 Broadcast Server User Guide The Media List Media ManagementChapter System media Media linkage Media ownershipQuick FAQ Uploading a media file The Media PageSupported graphic formats Microsoft Windows wave audio format Supported audio formats40 Broadcast Server User Guide Chapter 8 Media Management The Media PageThe External Services Management List External Service ManagementChapter 42 Broadcast Server User Guide The External Service PageQuick FAQ Chapter 9 External Service Management Quick FAQThe URL field contains the URL that will be passed to devices that allows them to access the service 44 Broadcast Server User Guide Chapter 9 External Service Management The External Service PageThe Alert List Broadcast Alert ManagementChapter Column Descriptions Background alerts Alert TypesEmergency alerts Normal alertsChapter 10 Broadcast Alert Management Quick FAQ Quick FAQ48 Broadcast Server User Guide Deliver this alert for The Alert PageAlert active checkbox TitleButton definitions PrioritySend to the following distribution listsChapter 10 Broadcast Alert Management The Alert Page Use audio alert52 Broadcast Server User Guide Chapter 10 Broadcast Alert Management The Alert PageSet the number of alerts per page Changing your passwordSetting the maximum list entries to display My Preferences54 Broadcast Server User Guide Chapter 11 My Preferences Setting the maximum list entries to displayCommon problems TroubleshootingChapter 56 Broadcast Server User Guide Chapter 12 Troubleshooting Common problemsSample ASP Pages, page Appendix APush XML API Push XML API Operation, page Push XML Reference, pageTo program an application to use the Push XML API To enable the Push XML API on the Application GatewayServerRegistration Response, page Subscribers Response, page Push XML API OperationPushMessage Request PushMessage Request, page DistributionList Request, pageSchedule, page RecipientSubject, Body, Image, Audio, Button Recipient, page Subject, Body, Image, Audio, Button, pageSchedule Member DistributionList RequestMember, page Subscribers Response ServerRegistration ResponsePushMessageResponse Response Character Set and Character Entities, page XML Declaration, page Push XML ReferenceCharacter Set and Character Entities XML DeclarationAttributes ManagePushMessageElement Parent ElementEnumeration ElementParent Element AttributesEnumeration ElementParent Element AttributesDistributionList ManageDistributionLists ManageDistributionListsManageDistributionLists DistributionList id=2 name=accounting action=create /DistributionListSubscribers ServerRegistrationAttributes PushMessageResponseElement Parent Elementdistributionlist.asp Sample ASP Pagesdistributionlist.asp, page schedulemessage.asp, page Load the XML into an XMLDOM object Appendix A Push XML API Sample ASP Pages72 Broadcast Server User Guide Broadcast Server User Guide schedulemessage.aspThe image paths and IP addresses in schedulemessage.asp are examples Appendix A Push XML API Sample ASP PagesTell the user what happened Appendix A Push XML API Sample ASP Pages74 Broadcast Server User Guide Page Copyright 2008 Nortel Networks. All Rights Reserved Broadcast Server User GuideConfiguration and Operation Nortel Application Gateway 1000/2000