Nortel Networks Broadcast Server warranty Sending Alerts, BCS Interaction with Phones

Chapter 1 Introduction to Broadcast Server

Broadcast Server Overview

Sending Alerts

Creating and sending an alert is easy through the Broadcast Server. You use a Web-based interface to configure the alert, a delivery schedule, and the distribution list(s) to receive the alert. An alert can consist of plain text and/or a graphic, audio, and soft keys.

BCS Interaction with Phones

The interaction of Broadcast Server with an IP phone depends on the priority of an alert.

Note When an alert is queued, it remains in the queue until the alert expires or it is deleted from Broadcast Server.

For Emergency alerts:

•Alert is delivered to the phone if the phone is idle, whether on- or off-hook

•Text/graphic is displayed and a transducer alert tone sounds if the phone is busy, whether on- or off-hook, or if the audio is idle but the set is in use. However, an emergency alert interrupts the playing of a voice mail from the Voice Office menu.

For Normal alerts:

•Alert is delivered to the phone if the phone is idle, whether on- or off-hook

•Alert is queued for delivery if the audio is busy. However, if the Alert includes text, the text will be displayed on the phone during the playing of a voice mail from the Voice Office menu. The user can stop playing the voice mail to listen to the broadcast.

•Alert is queued for delivery if the audio is idle but the phone GUI is in use (for example, set is being programmed or Directory search is in progress)

•Alert is queued for delivery if the phone is powered down

Broadcast Server User Guide 5