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Kensington Security Slot (if present)

Your TV is equipped with a Kensington Security Slot, to prevent it from getting stolen. An anti-theft Kensington lock has to be purchased separately.

The Kensington lock is a plastic-coated steel cable with a lock. One end has to be fixed to the opening of the TV and locked with a special key. The other end is attached to a fixed point.

®Kensington and MicroSaver are registered US trademarks of ACCO World Corporation with issued registrations and pending applications in other countries throughout the world. All other registered and unregistered trademarks are the property of their respective owners.

Troubleshooting Tips

Symptoms

Possible Causes

What you should do

 

 

 

 

No display on screen

Faulty power supply

• Check whether power cord is properly connected into the mains socket. If there

 

• TV’s Power not turned

 

is still no power, disconnect plug. Wait for 60 seconds and re-insert plug. Turn on

 

 

on

 

TV again.

 

 

 

• Press the POWER key on the TV and wait for 10-15sec.

 

• TV go to standby after

• Press the POWER key on the remote control.

 

 

10min without video.

 

 

 

• Faulty aerial and cable

• Check whether euroconnector cables or aerial sockets are properly connected.

 

Wrong source selected.

Check whether the source is correctly selected. Press AV+ button to enter

 

 

 

 

Source list and select the correct source.

 

 

 

 

 

Poor reception

Faulty antenna connection

Faulty antenna connection

(snowish picture and

Weak transmission

 

 

noise

Wrong TV system

• Have you chosen the right TV system? (refer to page 5).

 

 

 

 

Reddish picture in

Wrong setting of DVD

• Set the DVD player to the correct output video format.

AV1/2/3

 

player

 

 

 

 

 

 

No sound

Zero volume level

• Try increasing volume. (You will not see the volume indication if OSD set to

 

 

 

 

minimum)

 

Sound muted

• Check that the sound is not muted.

 

 

 

• Aim remote control directly at sensor on front of TV.

 

Wrong audio selection

• Go to menu => Setup => Source => Analog Audio In => select AV1

 

 

 

 

Sound interference

Electrical appliances

• Try turning off any electrical appliances, for example, hairdryer, vacuum cleaner

 

 

interference

 

that are in use.

 

 

 

 

Interference lines

Wrong detection of

• Check whether power cord is properly connected

seen on S-Video

 

signal

• Press the CH/PAGE +/– key on the remote control and do a channel up

 

 

 

 

followed by a channel down.

 

 

 

• Make sure no composite video are connected on the same AV input.

 

 

 

 

Intermittent or

* HDCP (see glossary)

• Noise is displayed if the connected digital equipment’s (DVD player or set-up

flickering picture on

 

authentication failed

 

box) *HDCP authentication failed. Check user manual for the digital equipment

in HDMI

 

 

 

you are connecting.

 

 

 

• Use a HDMI compliant cable.

 

 

 

• Try unplugging the HDMI cable and replugging it back.

 

 

 

 

Black bar on top and

PC refresh rate too high

• Change PC refresh rate to 60 Hz.

bottom of screen in

 

 

 

 

PC mode

 

 

 

 

 

 

 

 

Picture position

Slight differences in output

• When displaying a High Definition signal from the YPbPr inputs or HDMI input, if

adjustment

 

signals from different brands

 

necessary, you can adjust the picture position to the center of the screen with the

 

 

and types of HD sources

 

cursor left/right or up/down buttons on the remote control.

 

 

 

 

Occasional appearance

Characteristic of liquid

• This symptom is not a problem. The liquid crystal panel is built with very high and

black spots on the

 

crystal panel

 

precision technology giving you the fine picture details. Occasionally, a few

screen (LCD TV only)

 

 

 

non-active pixels may appear on the screen as a fixed point of red, blue, green or

 

 

 

 

black. Note that this does not affect the performance of the set.

 

 

 

 

PC modes do not

Wrong connections

• Check whether connections are correct.

work

Wrong source selected.

• Check whether the source is correctly selected. Press AV+ button to enter

 

 

 

 

Source list and select the correct source.

 

Wrong display resolution

• Check whether you have configured the computer on a compatible display

 

 

 

 

resolution.

 

 

 

 

TV not responding

 

 

• Check if the remote control is in TV mode.

to Remote control

 

 

• Check if the green led blink when using remote control.

 

• Wrong polarity of batteries

• Check polarity of the batteries.

 

Flat batteries.

• Try changing the batteries.

 

 

 

 

 

 

 

 

 

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Philips 26PF5321D/37 user manual Troubleshooting Tips