General Information:Troubleshooting
TROUBLESHOOTING
Check This List of Symptoms and Possible Solutions Before Requesting Service
You may be able to solve the problem yourself. Charges for TV installation and adjustment of customer controls are not covered under your warranty. If you need to call a customer service representative, please know the model number and serial number of your product before you call. This information is displayed on the back of the product. Also, please take a moment to identify the problem you are having, and be prepared to explain this to the representative. If you believe the representative will need to help you with operations, please stay near the product. Our representative will be happy to assist you. To reach our Customer Care Center, call
Difficulties and Possible Solutions (*Q refers to the Quick Use and Setup Guide that came with your TV.) The TV remote control does not work
•Check that the batteries are installed correctly. See page
•If the batteries are dead, replace them with two “AA” size heavy duty (zinc chloride) or alkaline batteries. See page
•Be no farther than 30 feet from the TV when using the remote control and point the remote toward the
•Clean the remote control and the
•Check the TV power cord. Unplug the TV, wait 10 seconds, then reinsert the plug into the outlet and push the remote power or TV power/standby button again. To locate the TV power/standby button, see page
•If you have your TV plugged into an AC power strip, ensure that the fuse on the power strip is not blown.
•Check to see if the TV is on a wall switch.
The TV has no power
•Check the TV’s power cord. Unplug the TV, wait 10 seconds, then reinsert the plug into the outlet and push the
•Check that the outlet is not on a wall switch.
•If you are using an AC power strip, be sure the fuse on the power strip is not blown.
You cannot get a picture
•Be sure that you have made signal connections correctly and securely. See pages
•Check the Tuner Mode control for the correct tuner setting. See page
•Try running the Auto Program feature. See page
•Ensure that you have selected the correct picture signal source using the AV (remote) or Source Select (TV) buttons. See page 22.
•If you are attempting to view a picture from a
•If you are using an HD receiver, ensure that its output is set correctly (HD or SD) based on the connection to the TV you have made. Refer to the
Picture is fuzzy or out of focus
•Check the set’s convergence and adjust if necessary. See page
You cannot see a picture when you play a VCR tape
•Press the AV button on the remote control or the Source Select button on the TV until you have selected the source to which you con- nected the VCR. See page 22 (AV button on remote control) or page
You cannot access a particular channel
•Use the number buttons on the remote instead of the CH +/– buttons. See page
•If necessary, select the Tuner Mode and run Auto Program to store channels to the set’s memory. See page
You see scrolling images
Check to ensure that you have made connections correctly. See pages
The picture has no color or colors are not correct
•Check to ensure that you have made connections correctly. See pages
•If you have connected digital equipment to the HD inputs, check/change the
•If the picture has red or blue fringes, you may need to adjust the convergence. See page
You are not able to get sound
•Check the Volume buttons on the remote control or on the TV. See pages
•Check the Mute button on the remote. See page
•Check the Audio Out and Speaker controls. See page 9.
•If you have connected auxiliary equipment, check to ensure that you have made the audio connections correctly. See pages
•If using a DVD player, check the sound settings through the DVD disc’s menu.
TV displays wrong channel or no channels above 13
•Try selecting the channel again.
•Add the desired channel numbers into the TV using the Channel Edit control. See page
•Check to ensure that the Tuner Mode is properly set. See page
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