Philips 55PP9502, 60PP9502 manual You are not able to get sound

General Information:Troubleshooting

TROUBLESHOOTING

Difficulties and Possible Solutions (*Q refers to the Quick Use and Setup Guide that came with your TV.)

The picture has no color or colors are not correct

•Check to ensure that you have made connections correctly. See pages *Q-1,*Q-2,6–9, and 12–16.

•If you have connected digital equipment to the HD inputs, check/change the color-space setting on the equipment or TV. See page 61.

•If the picture has red or blue fringes, you may need to adjust the convergence. See page *Q-7 or pages 33–34.

You are not able to get sound

•Check the Volume buttons on the remote control or on the TV. See pages *Q-2 (TV buttons) and *Q-3 (remote-control buttons).

•Check the Mute button on the remote. See page *Q-3 for the location of the Mute button.

•Check the Audio Out and Speaker controls. See page 10.

•If you have connected auxiliary sound equipment, check to ensure that you have made the audio connections correctly. See pages 6–17.(If you have connected an external audio hi-fi system or amplifier, see pages 10 and 11 to ensure that you have made the connections and set the AUDIO OUT control correctly.)

TV displays wrong channel or no channels above 13

•Try selecting the channel again.

•Add the desired channel numbers into the TV using the Channel Edit control. See page *Q-5.

•Check to ensure that the Tuner Mode is properly set and run Auto Program. See pages *Q-4 and *Q-5.

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