12 Troubleshooting

Warning

Never remove the casing of this apparatus.

To keep the warranty valid, never try to repair the system yourself.

If you encounter problems when using this apparatus, check the following points before requesting service. If the problem remains unsolved, go to the Philips web site (www. philips.com/welcome).When you contact Philips, ensure that the apparatus is nearby and the model number and serial number are available.

No power

Car engine has not been started. Start the car engine.

Connections is incorrect.

Fuse has been damaged. Replace fuse.

No sound

Volume is too low. Adjust volume.

Speaker connections is incorrect.

Disc does not play

Disc is upside down. Ensure the printed side is upwards.

Disc is dirty. Clean the disc with a clean, soft, lint-free cloth. Wipe the disc outwards from the center.

Disc is defective. Try another disc.

incompatible disc is used. Try another disc.

Disc rating exceeds the restrict setting. Change the rating settings to lower one.

Disc region code is not compatible with the unit. Use disc with proper region code.

No image

Parking brake wire connection is incorrect. Check the parking wiring.

Image flashes or distorted

Video DVD settings do not match with the DVD. Adjust video DVD settings.

Video connection is improper. Check the connections.

Noise in broadcasts.

Signals are too weak. Select other stations with stronger signals.

Check the connection of the car antenna.

Change broadcast from stereo to mono.

Preset stations lost.

Battery cable is not correctly connected. Connect the battery cable to the terminal that is always live.

Fuse is broken

The Fuse type is incorrect. Replace it with a 15A fuse.

Speaker wire or power wire is grounded. Check the connections.

Display show ERR-12

USB/SD/MMC data error. Check the USB device or SD/MMC card.

About Bluetooth device

Music playback is unavailable on the system even after successful Bluetooth connection.

The device cannot be used with the system to play music.

The audio quality is poor after connection with a Bluetooth-enabled device.

The Bluetooth reception is poor. Move the device closer to the system or remove any obstacle between the device and the system.

Cannot connect with the system.

The device does not support the profiles required for the system.

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Philips CID3692 user manual Troubleshooting, About Bluetooth device, Image flashes or distorted