10Frequently asked questions
This chapter gives the most frequently asked questions and answers about your Digital Terrestrial Receiver.
Connection
On-screen display working but there is no reception
Check the installation
Intermittent reception
Check all connections and cables
The picture is not sharp and on-screen text is difficult to read
•Change the TV scart output setting to RGB from the System settings screen
•Refer to your TV user manual
•Use the scart cable supplied with the Digital Terrestrial Receiver
Set-up
The LED on the front panel does not light up.
•Check that the AC adaptor is correctly connected. Disconnect this cord and reconnect it to ensure it is in place
•Check that power is available at the wall socket
The remote control does not operate the Digital Terrestrial Receiver
•Make sure the Digital Terrestrial Receiver is on
•Make sure you are pointing your remote control at the front panel of the Digital Terrestrial Receiver
•Check the batteries in your remote control
You cannot find all the channels you think should be available.
Try
Some radio stations cannot be received from time to time
These services are not transmitted 24 hours a day and can sometimes be unavailable.This is not a fault.
You have forgotten your PIN Code When prompted for your PIN Code, enter the Master PIN Code.This will allow you to proceed as well as reset the current PIN Code to its default value (default is 0000).The Master PIN Code is 8111. Keep this code secret to prevent others from using it.
Installation
No sound or picture but the front panel LED is lit in green
•Check the connections at the wall socket and Digital Terrestrial Receiver
•Press B on the remote control twice or press
The picture on some channels seems to have been stretched or squashed.
Check the Digital Terrestrial Receiver TV shape setting, following the information in paragraph Video Settings. If you have a wide screen TV, you may also need to check the settings on your TV.The display format being managed by the Digital Terrestrial Receiver, set your TV to “full screen” or to the similar equivalent setting (refer to the user manual of your TV set).
The order of the channels has changed. Refer to chapter Miscellaneous Settings to change the order again.
If none of the above suggestions seems to work, try unplugging your Set Top Box and then plugging it in again. If this does not work, contact either your supplier or a qualified repair technician. Never attempt to repair your set top box yourself.
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