Philips e9000 manual Guarantee & service, Guarantee restrictions, Frequently asked questions

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Guarantee & service

If you need information or if you have a problem, please visit the Philips website at www.philips.com or contact the Philips Customer Care Centre in your country (you find its phone number in the worldwide guarantee leaflet). If there is no Customer Care Centre in your country, go to your local Philips dealer or contact the Service Department of Philips Domestic Appliances and Personal Care BV.

Guarantee restrictions

The terms of the international guarantee do not cover the following:

-Brush heads

-Damage caused by misuse, abuse, neglect or alterations.

-Normal wear and tear, including chips, scratches, abrasions, discolouration or fading.

Frequently asked questions

This chapter summarises the most common problems you could encounter with the Sonicare. If you are unable to solve the problem, contact the Philips Customer Care Centre in your country (see chapter ‘Guarantee & service’) or visit www.philips.com.

Question	Answer
Why doesn’t the	You may need to recharge the Sonicare. Charge the Sonicare for at
Sonicare toothbrush work?	least 24 hours.
	Make sure the socket is live when you recharge the appliance.
	The electricity supply to sockets in mirror cabinets over washbasins or
	shaver sockets in bathrooms may be cut off when the light is switched
	off.
Why doesn’t the brush head	You may need to reattach or replace the brush head.
operate while the motor runs?

Why do I feel a tickling sensation when I use the Sonicare?

Why does the brush head rattle when I use the Sonicare?

The brush head chatters against my teeth. What can I do about this?

You may experience a slight tickling/tingling sensation when you use the Sonicare for the first time. As you become accustomed to brushing with the Sonicare, this sensation diminishes.

The Sonicare should produce a gentle hum during operation.Tighten the brush head nut to eliminate excessive rattling. If the rattling does not stop, you may need to replace the brush head.

Make sure you remove the travel cap before you switch on the appliance.

To avoid this, keep the brush head properly oriented, with the brush head placed on the gumline at an angle of 45 degrees.

Why does the toothbrush	You may need to recharge the Sonicare.
seem less powerful?
	The Easy-start feature may be active. Deactivate the Easy-start feature
	(see chapter ‘Features’).