10 Troubleshooting
Warning
•Never remove the casing of this apparatus.
To keep the warranty valid, never try to repair the system yourself.
If you encounter problems when using this apparatus, check the following points before requesting service. If the problem remains unsolved, go to the Philips web site (www. philips.com/welcome).When you contact Philips, ensure that the apparatus is nearby and the model number and serial number are available.
No power
•Ensure that the AC cord of the apparatus is connected properly.
•Ensure that there is power at the AC outlet.
•As a
track play reaches the end and no control is operated.
Remote control does not work
•Before pressing any function button, fi rst select the correct source with the remote control.
•Reduce the distance between the remote control and the system.
•Aim the remote control directly at the sensor on the front of the main unit.
•Insert the batteries with their polarities (+/– signs) aligned as indicated.
•Replace the battery.
Wireless connection fails.
•Set up wireless connection manually (see ‘Set up wireless connection manually’ on
page 18).
USB device or SD/MMC card not supported
•The USB device or SD/MMC card is incompatible with the apparatus.Try another one.
No disc detected or disc does not play
•Insert a disc.
•Check if the disc is inserted upside down.
•Check the disc type, color system and regional code.
•Disable the password for parental control or change the rating level.
•Check for any scratches or smudges on the disc.Replace or clean the disc.
•Moisture has condensed inside the system. Wait until the moisture is cleared.
No picture
•Check the video connection.
•Turn on theTV to the
•Progressive scan is activated but theTV does not support progressive scan.
No picture on HDMI connection.
•Check if the HDMI cable is faulty. Replace a new HDMI cable.
•If this happens when you change the HDMI video resolution, select the correct resolution until the picture appears.
Black and white or distorted picture
•The disc does not match theTV color system standard (PAL/NTSC).
•Sometimes a slight picture distortion may appear.This is not a malfunction.
•Clean the disc.
•A distorted picture may appear during progressive scan setup.
Audio or subtitle languages cannot be set
•The disc is not recorded with sound or subtitles in multiple languages.
•The audio or subtitle language setting is prohibited on the disc.
Unable to select Progressive Scan
•Ensure the video output mode is set to [Pr/Cr Pb/CbY].
32EN
