Troubleshooting the Appliance | Storageflex 3945N specification

Administrator Guide

Troubleshooting the Appliance

When you observe strange behaviour of your appliance, or you see that some add- on cards do not work properly, you should use the Troubleshooting feature of ApplianceView.

Note: If you believe that e-mailing any appliance configuration files compromises your security, please read the text below carefully in order to learn what information is obtained, how it is encrypted, and make a decision.

To enable debug logs of the appliance's management engine:

1.From the ApplianceView menu, click Status.

2.Select the Troubleshooting tab at the bottom of the screen.

3.Click the Enable button, the light color (red) on the left should change to green. It means that logs are enabled.

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Storageflex 3945N manual Troubleshooting the Appliance, To enable debug logs of the appliances management engine

Contents

Storageflex Table of Contents 104 Where to find information Warranty & Liability LimitationsAbout this Guide Who should use this guide Administrator Guide Storageflex 3945N NAS RAID Limited Warranty Statement Administrator Guide Overview Storageflex SoftwareIntegrated Management Appliance Management Software CompatibilityPage Installation Connecting the Appliance to your networkConfiguring the Appliance for your network To connect the appliance Locating the Appliance on your network To locate the appliance, try one of the following methodsWindows Linux Administrator Guide Installing ApplianceView on Client PCs To install ApplianceView on a client PCAbout ApplianceView Launching ApplianceView Searching your network for local appliancesTo launch ApplianceView To search the network for local appliances Searching for remote appliances To locate a remote appliance by the IP addressSelect Search for Remote To locate a remote appliance by the URL Logging on to a newly installed appliance To log on to an Appliance using ApplianceViewLocating Appliances that do not show up initially Configuring a New Appliance with Setup Wizard Entering the serial number Naming the appliance Configuring Network optional Verifying the date and time Assigning a password and Administrative Smtp Configuration Logging On a Configured Appliance Logging Off an ApplianceTo log off an Appliance Configuring the Appliance to Use a UPS To enable UPS monitoringManaging Users and Groups on the Appliance Managing Users Locally To add a new user To edit user information Click SecurityTo create NFS mappings for an existing user Enter Host, Remote UID, and optionally charset To create SMB mappings for an existing user Managing Groups Locally To remove a userTo organize users into a group To edit group information To create or to modify NFS GID mapping for an existing group Managing Access to Folders and Shares To create a new share using ApplianceViewManaging Shares To remove a group Administrator Guide Administrator Guide Managing Folders Select Rename current folderSelect Delete current folder To rename a folder using ApplianceView To delete a folder using ApplianceView Monitoring the Appliance Checking the Status of the ApplianceTo view the disk space information in ApplianceView Checking User Connections to the Appliance To view the user connections in ApplianceView Viewing Settings of the Appliance To view the appliance’s settings in ApplianceView Viewing Logs of the Appliance To view event logs of the appliances management engine Click Maintenance Click Monitoring tab To enable monitoringMonitoring Hardware Status of the Appliance To check status To disable monitoring To set specific description label for any sensorTo fix the status of newly-inserted disk Changing the administrative password To change the administrative passwordClick the Administration tab Changing the date and time To change the date and time for the Appliance Shutting Down an Appliance To shut down an appliance Changes to Advanced Settings Name and DNS Appliance Name Network DomainDNS Search Order Click the DNS Search Order field More Networking Obtaining an IP Address from a Dhcp Server Setting a Static IP Address To have the Appliance automatically obtain an IP addressSelect Obtain an IP address from a Dhcp server To specify a static IP address Configuring NIC Teaming IP Failover To set up IP Failover Ways To Authenticate Users And Groups Security Modes Select Native mode Administrator Guide Select Mixed mode Authenticate Users and Groups against Ldap server Ldap Mode To authenticate users against Ldap server Manage Users and Groups with ApplianceView Local Mode Select Local mode To manage users and groups with ApplianceView To enable Macintosh support Select Enable Macintosh Networking AppleTalkMacintosh/UNIX/FTP Support Enabling Macintosh Support Select Enable Unix Networking NFS Select Enable Anonymous FTPEnabling Unix Support Enabling FTP Support Large Network Settings To edit the large network settings Configuring Ldap Server To set up Ldap server To start Ldap server Click Security Click Ldap Server tabTo stop Ldap server Configuring NIS Policy Management Available Conditions Administrator Guide Available Actions Administrator Guide Administrator Guide Available Roles Managing Policy RulesTo add new rule To edit existing rule To delete existing rule To edit existing condition To edit existing actionTo edit existing role Updating Appliance via Web To update your Appliance using direct Internet connection Click MaintenanceTo update your Appliance using Proxy server Troubleshooting the Appliance To enable debug logs of the appliances management engine To disable debug logs of the appliances management engine Click the Obtain server configuration snapshot button What is inside the configuration snapshot RAID 0 Single Large Volume Managing RAIDAvailable RAID levels RAID 1 Mirroring Volume Management RAIDs Creating RAIDs Logical Volume Managers LVMs Deleting RAIDsRAID Properties You can easily add disks or partitions to LVM Regions Deleting LVMsLVMs Properties Creating Regions Regions can be created from LVMs Deleting Regions Region Properties Logical Volumes LVs Creating Logical Volumes LVsDeleting LVs LVs Properties Snapshots Creating Snapshots Clustering To configure cluster Build new cluster window appears Administrator Guide Naming Folders Working from a Windows ComputerTo locate the Appliance in Network Neighborhood Finding appliances with Find Computer Saving files to the appliance WindowsAssigning a drive letter to the appliance Click Find Now Connecting through the Network Browser or Chooser Mac OS Working from a Macintosh ComputerTo connect to the Appliance Select the Network Browser or Chooser Connecting through the Finder Mac OS Saving files to the appliance Macintosh Working from a Linux Computer Mounting a share on the appliance Linux and UnixTo create a local mount From a Linux console, type mkdir directory name Enter To view the shares available for NFS mounting To disconnect a share mounted on the Linux clientType umount directory name Enter Online Help Viewing Online HelpPrinting Online Help Screens To print an online help screen Active Directory Services Administrative PasswordAuthentication Authentication Types Default Gateway Domain Name Service DNS ServerDisk Segment Dynamic Host Configuration Protocol Dhcp Server DomainEthernet Folder Tree Gateway addressHardware RAID Appliance Hub Logical Volume KernelLAN cable Linux Logical Volume Manager LVM Media Access Control MAC AddressName Network Attached Storage NAS Physical Volume PV Patch CablePartition Primary Domain Controller PDC Region Reiser File SystemRemote Appliance Security TCP/IP Setup Wizard SnapshotStorage object Status Uninterruptible Power Supply UPS User Authentication Types Windows Internet Naming Service Wins Server Users Authenticated on the Ldap Server Ldap ModeWorkgroup Appendix C ApplianceWare Complete FAQ Table of Contents ApplianceWare Settings ApplianceWare and Active Directory Accessing ApplianceWare-based Appliance Over NetworkApplianceWare Network Settings ApplianceView for Mac OS ApplianceWare Volume Management Whats In This Document? February 24 February 18February 04 October 24 April 11 What locales are supported by ApplianceView? Page ApplianceWare v.5.3 Complete FAQ February 24, 2004 Page 10 Open Command Prompt window Language= Country= Setup.bin ApplianceWare v.5.3 Complete FAQ February 24, 2004 Page 14 Route addition does not work. What should I do? Cd ~/ApplianceView Export BROWSER=opera ./ApplianceView ApplianceWare v.5.3 Complete FAQ February 24, 2004 Page 18 Cd ~/Applications/ApplianceView Macrouter.sh Sudo route delete -net ApplianceWare v.5.3 Complete FAQ February 24, 2004 Page 21 How will I know that Appliance is already joined into ADS? What cases Appliance wouldnt join to ADS domain? NFS protocol v.2 and v.3 are supported Can I access my Appliance via FTP? ApplianceWare v.5.3 Complete FAQ February 24, 2004 Page 25 ApplianceWare v.5.3 Complete FAQ February 24, 2004 Page 26 ApplianceWare v.5.3 Complete FAQ February 24, 2004 Page 27 ApplianceWare v.5.3 Complete FAQ February 24, 2004 Page 28 ApplianceWare v.5.3 Complete FAQ February 24, 2004 Page 29 ApplianceWare v.5.3 Complete FAQ February 24, 2004 Page 30