Troubleshooting guide
This chapter summarises the most common problems you could encounter with your juice
extractor. Please read the different sections for more details. If you are unable to solve the problem,
please contact the Philips Customer Care Centre in your country (you nd its phone number in the
worldwide guarantee leaet). If there is no Customer Care Centre in your country, go to your local
Philips dealer or the nearest Philips Service Centre.
Problem Solution
The appliance does not
work.
The appliance is equipped with a safety system. It does not work if the
parts have not been mounted properly. Check whether the parts have
been attached in the right way, but switch off the appliance before you
do so.
The motor unit gives off
an unpleasant smell the
rst few times the
appliance is used.
This is not unusual. If the appliance continues to give off this smell after
a few times, check the quantities you are processing and the
processing time. After the appliance has been running for 2 minutes,
switch it off and let it cool down for 2 minutes.
The appliance makes a
lot of noise, smells, is too
hot to touch, smokes etc.
Switch off the appliance and unplug it. Go to the nearest Philips
service centre or your dealer for assistance.
The sieve is blocked. Switch off the appliance, clean the feed tube and process a smaller
quantity.
The sieve touches the
feed tube or vibrates
strongly during
processing.
Switch off the appliance and unplug it. Check if the sieve has been
properly placed into the pulp collector. The ribs in the bottom of the
sieve should t properly onto the driving shaft. Check if the sieve is
damaged. Cracks, crazes, a loose grating disc or any other irregularity
may cause malfunction.
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