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8.4 How to Diagnose Problems Use the following list to determine the cause of printing problems:
1. Verify that the printer is functioning properly.
• Is the printer printing? Make sure the printer is operating properly by causing it
to generate a test page. See the KX-P8415 printer's Setup Guide and
Reference Guide for instructions on generating a test page.
• Is the printer on-line? Verify that the printer is on-line or else nothing will print.
• Does the control panel display an error message? Review the printer
documentation for an explanation of the error messages.
2. Check the Network Card's LED status indicator to ensure that there
is no error condition. See section
8.1
on page 127, for more
information.
3. Check the status page to see what protocols are enabled and active.
See the appropriate chapter to confirm that you have installed and
configured your network protocol correctly for the Network Card.
See section
8.2
on page 129,
for an example of the status page.
4. If you added, changed, or removed any new hardware on the
network, verify that it was installed correctly.
5. If you added any new software applications, make sure the progr am
is compatible and installed correctly on the network. See your
network protocol documentation to confirm.
6. If you are using NetWare as NOS, use the checklists in the next
section to determine the nature of the problem.