Philips RQ1200 user manual Troubleshooting, Problem Possible cause Solution, Shaver does not

ENGLISH 25

Troubleshooting

This chapter summarises the most common problems you could encounter with the appliance. If you are unable to solve the problem with the information below, visit www.philips.com/support for a list of frequently asked questions or contact the Consumer Care Centre in your country.

Problem	Possible cause	Solution
The shaver does not	The shaving heads are damaged or worn.	Replace the shaving unit (see
shave as well as it		chapter ‘Replacement’).
used to.

Long hairs obstruct the shaving heads.

Specific types only:The Jet Clean System has not cleaned the shaver properly, because the cleaning fluid in the cleaning chamber is soiled or the cleaning fluid level is too low.

Clean the shaving heads by following the steps of the extra-thorough cleaning method (see chapter ‘Cleaning and maintenance’).

Clean the shaver thoroughly before you continue shaving. If necessary, clean and refill the cleaning chamber (see chapter ‘Cleaning and maintenance’).

The shaver does not work when I press the on/off button.

The rechargeable battery is empty.

Specific types only:The travel lock is activated.

The shaving unit is soiled or damaged to such an extent that the motor cannot run. In this case, the shaving unit symbol, the tap symbol and the exclamation mark flash.

The temperature of the shaver is too high. In this case, the shaver does not work and the exclamation mark on the display flashes.

Recharge the battery (see chapter ‘Charging’).

Press the on/off button for 3 seconds to deactivate the travel lock.

Clean the shaving unit or replace it (see chapters ‘Cleaning and maintenance’ and ‘Replacement’). 

Switch off the shaver and let it cool down. As soon as the temperature of the shaver has dropped sufficiently, you can switch on the shaver again.