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Problem | Check | Remedy |
Picture is stretched. | Is the TV’s aspect ratio properly set? | Read the TV’s operating instructions and set the TV’s aspect |
Aspect ratio cannot be |
| ratio properly. |
switched. | Is 4:3 Video Out properly set? | • Set 4:3 Video Out properly (page 41). |
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| • When video signals with a resolution of 1080/50i, 1080/50p, |
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| 720/50p, 1080/24p, 1080/60i, 1080/60p or 720/60p are being |
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| output from the HDMI OUT terminal or the COMPONENT |
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| VIDEO output terminals, they may be output with an aspect |
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| ratio of 16:9 even if TV Aspect Ratio is set to 4:3 (Standard) |
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| (page 24). |
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Sound and picture are not | Is Output Terminal Priority properly set? | Set Output Terminal Priority properly (pages 20 and 49). |
synchronized. |
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Picture is disturbed during playback.
Picture is dark.
No picture is displayed or picture is not output in high definition when playing BDs.
•This player supports Macrovision analog copy protection technology. With some TVs (such as with
•If the player and TV are connected via a DVD recorder/video deck, etc., the picture will not be displayed properly due to analog copy protection. Connect the player and TV directly.
With some content protected discs, it may not be possible to output the video signals from the VIDEO output terminals, the
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No sound is output. | Is the disc played back in slow motion? | No sound is output during slow motion play and forward and |
Sound is disturbed. | Is the disc played back in fast forward or fast reverse? | reverse scanning. |
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| Is the disc scratched? | The sound may not be output if the disc is scratched. |
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| Is the disc dirty? | Clean the disc (page 59). |
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| Is the player properly connected to the other components (AV | • Check that you connect the player to the audio output |
| receiver or amplifier, etc.)? | terminals of a different component, etc. |
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| • Check that you connect the player to the PHONO input |
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| terminals of the AV receiver or amplifier, etc. |
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| Are the connected components (AV receiver or amplifier, etc.) | Read the operating instructions of the connected components |
| properly set? | and check the volume, input, speaker settings, etc. |
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| Are the audio cables properly connected? | Insert the cables firmly and all the way in. |
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| Is the audio cable damaged? | If the cable is damaged, replace it with a new one. |
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| Is Audio Output Mode properly set? | If Audio Output Mode is set to |
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| signals may not be output properly from the AUDIO OUT (2 |
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| ch) terminals (page 41). Set Audio Output Mode to 2 |
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| Channel. |
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| Are the speakers properly set? | Set Speaker Setup properly (page 41). |
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| For some BDs, audio signals are only output from the optical |
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| digital audio output terminal or the HDMI output terminal. |
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Is the AV receiver or amplifier, etc. connected to the HDMI | Read the operating instructions of the connected AV receiver | |
output. | OUT terminal, the AUDIO OUT (7.1 ch) terminals or DIGITAL | or amplifier and check the audio output settings of AV receiver |
| OUT (OPTICAL) terminal? | or amplifier. |
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| Is Output Terminal Priority properly set? | Linear PCM |
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| terminals other than the one set at Audio under Output |
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| Terminal Priority. Set Output Terminal Priority properly |
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| (page 49). |
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| Is the audio output of the connected AV receiver or amplifier, | Read the operating instructions of the connected AV receiver |
| etc., properly set? | or amplifier and check the audio output settings of AV receiver |
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| or amplifier. |
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| Is | Use the menu screen or AUDIO to switch the disc’s sound to |
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| Is Audio Out set to audio formats supported by the connected | • Read the operating instructions of the connected AV receiver |
| AV receiver or amplifier? | or amplifier and check the supported audio formats. |
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| • Set Audio Out properly (page 41). |
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| Are Audio Output Mode and Speaker Setup properly set? | • When the AV receiver or amplifier, etc., is connected to the |
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| AUDIO OUT (7.1 ch) terminals, set Audio Output Mode to |
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| • Set Speaker Setup properly (page 41). |
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