Chapter 7 | 07 | |
Additional information | ||
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Troubleshooting
Incorrect operation is often mistaken for trouble or malfunction. If you think that there is something wrong with this component, check the points below. Sometimes the trouble may lie in another component. Inspect the other components and electrical appliances being used. If the trouble cannot be rectified even after checking the points below, ask your nearest Pioneer authorized service center or your dealer to carry out repair work.
Playback
Problem | Check | Remedy | |
Disc does not play. | Is the disc scratched? | It may not be possible to play scratched discs. | |
Disc tray opens |
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Is the disc dirty? | Clean the disc (page 59). | ||
automatically. |
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Is the disc properly set in the disc tray? | • Set the disc with the printed side facing up. | ||
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| • Set the disc properly in the depression in the disc tray. | |
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| Is the region number correct? | The region numbers of discs that can be played on this set are | |
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| as shown below (page 9). | |
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| • BDs: “B” (or including “B”) and “ALL” | |
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| • DVDs: “2” (or including “2”) and “ALL” | |
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| Is the player set in a humid place? | There could be condensation inside. Wait for the condensation | |
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| to dissipate. Do not set the player near an | |
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| (page 58). | |
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Picture freezes and the front |
| • Press STOP to stop playback, then restart playback. | |
panel and remote control |
| • If the playback cannot be stopped, press STANDBY/ON | |
buttons stop working. |
| on the player’s front panel to turn off the power, then turn the | |
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| power back on. | |
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| • If the power cannot be turned off, press and hold | |
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| STANDBY/ON on the player’s front panel for over 5 | |
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| seconds. The power will turn off. | |
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No picture is displayed or the | Is the video cable properly connected? | Insert the cable firmly and all the way in. | |
picture is not displayed |
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Is the video cable damaged? | If the cable is damaged, replace it with a new one. | ||
properly. | |||
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| Is the input setting on the connected TV or AV receiver or | Read the operating instructions of the connected components | |
| amplifier right? | and switch to the proper input. | |
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| Are the terminals for outputting video signals properly set? | Press VIDEO SELECT to switch the terminal from which the | |
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| video signals are output. |
Is the output video resolution properly set?
Depending on the player’s output video resolution, the picture may not be displayed at all or displayed properly. Use OUTPUT RESOLUTION to switch to a resolution at which the picture is displayed properly (page 24).
| Is the player connected with an HDMI cable other than a High | Press STOP while pressing PLAY on the player’s front |
| Speed HDMI™ cable (with a Standard HDMI™ cable)? | panel to restore the video outputs to the factory default |
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| settings. After this, use the Setup Navigator to reset the player. |
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| There are some BDs for which the picture will only be output |
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| when connected by HDMI cable. |
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| Does the connected TV support the frame rate of the video | If the picture is not displayed when playing a disc with a frame |
| signal being output by the player? | rate that is not supported, the picture will not be displayed even |
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| when playback is stopped. |
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| In this case, use the procedure below to switch the frame rate |
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| of the video signals output from the player. Eject the disc and |
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| close the disc tray. Then, press OPEN/CLOSE while pressing |
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| PLAY on the player’s front panel to switch to a frame rate |
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| supported by the connected TV. |
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| Is NTSC on PAL TV properly set? | Set NTSC on PAL TV properly (page 41). |
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