13
Troubleshooting
Incorrect operations are often mistaken for trouble and malfunctions. If you think that there is something wrong with this component, check the points below. Sometimes the trouble may lie in another component. Investigate the other components and electrical appliances being used. If the trouble cannot be rectified even after exercising the checks listed below, ask your nearest Pioneer authorized independent service company to carry out repair work.
!If the unit does not operate normally due to external effects such as static electricity disconnect the power plug
from the outlet and insert again to return to normal operating conditions.
If the problem is not solved after the troubleshooting below, if the screen freezes unexpectedly or if the buttons on the remote control or front panel stop working completely, do the following:
!Press uSTANDBY/ON on the front panel to turn off the power, then turn the power back on.
!If the power cannot be turned off, press and hold uSTANDBY/ON on the front panel for over 10 seconds. The power will turn off. In this case, the various settings made on the receiver may be cleared. (However, settings made when the power was turned off normally are not cleared.)
| FAQ |
Symptom | Remedy |
AMP OVERHEAT blinks in the dis- | Allow the unit to cool down in a |
play and the FL OFF indicator flash | Installing the receiver on page 9). |
and the power turns off. | Check whether the cables used to connect the speakers are |
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| Wait at least 1 minute, then try turning the power on again. |
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| The temperature within the unit has exceeded the allowablevalue. |
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| Lower the volume level. |
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The receiver suddenly power off or | The power unit is damaged. Unplug the receiver from the wall and call a Pioneer autho- |
ADVANCED MCACC flashes. | rized independent service company. |
FAN STOP is displayed, then | The |
iPod iPhone iPad indicator blinks. | the receiver from the wall and call a Pioneer authorized independent service company. |
Display blinks 12V TRG ERR. | An error has arisen in the 12 V trigger jacks. Reconnect accurately then turn the power |
| back on. |
Power
Symptom | Remedy |
The power does not turn on. | Make sure that the power cord is plugged in to an active power outlet. |
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| Try disconnecting from the power outlet, then plugging back in. |
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Power cannot be turned off. | Press the remote control’s ZONE 2, ZONE 3 or ZONE 4, then press uRECEIVER to switch |
(ZONE 2 ON, ZONE 3 ON or | the sub zone off. |
ZONE 4 ON is displayed.) |
|
The receiver suddenly switches off | Check that there are no loose strands of speaker wire touching the rear panel or another |
or the iPod iPhone iPad indicator | set of wires. If so, |
blinks. | The receiver may have a serious problem. Disconnect from the power and call a Pioneer |
| |
| authorized independent service company. |
During loud playback the power sud- | Turn down the volume. |
denly switches off. | Lower the 63 Hz and 125 Hz equalizer levels in the Manual MCACC setup on page 92. |
| |
| Switch on the digital safety feature. While holding down ENTER on the front panel, |
| press uSTANDBY/ON to set this receiver to the standby mode. Use TUNE i/j to |
| select D.SAFETY cOFFd, and then use PRESET k/l to select 1 or 2 (select D.SAFETY |
| cOFFdto deactivate this feature). If the power switches off even with 2 switched on, turn |
| down the volume. With 1 or 2 on, some features may be unavailable. |
The unit does not respond when the | Try switching the receiver off, then back on again. |
buttons are pressed. | Try disconnecting the power cord, then connect again. |
| |
AMP ERR blinks in the display, then | The receiver may have a serious problem. Do not try switching the receiver on. Unplug the |
the power automatically switches off. | receiver from the wall and call a Pioneer authorized independent service company. |
The ADVANCED MCACC blinks and |
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the power does not turn on. |
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The receiver suddenly switches off or | There is a problem with the receiver’s power unit or fan. Try turning on the power. If the |
the FL OFF indicator blinks. | same thing happens, the receiver is damaged. Unplug the receiver from the wall and call |
| a Pioneer authorized independent service company. (Other symptoms may appear when |
| the power is turned on.) |
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No sound
Symptom | Remedy | |
No sound is output when an input | Check the volume, mute setting (press MUTE) and speaker setting (press SPEAKERS). | |
function is selected. | Make sure the correct input function is selected. | |
No sound is output from the front | ||
Check that the MCACC setup microphone is disconnected. | ||
speakers. | ||
| Make sure the correct input signal is selected (press SIGNAL SEL). | |
| Note that when Fixed PCM ON is selected, you won’t be able to hear any other signal | |
| format (see Setting the Audio options on page 74). | |
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| Check that the source component is connected properly (see Connecting your equipment | |
| on page 18). | |
| Check that the speakers are connected properly (see Connecting the speakers on page | |
| 22). | |
No sound from the surround or | Check that the Stereo listening mode or the Front Stage Surround Advance mode isn’t | |
center speakers. | selected; select one of the surround listening modes (see Enjoying various types of play- | |
| back using the listening modes on page 58). | |
| Check that the surround/center speakers are not set to NO (see Speaker Setting on page | |
| 99). | |
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| Check the channel level settings (see Channel Level on page 99). | |
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| Check the speaker connections (see Connecting the speakers on page 22). | |
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No sound from surround back | Check that the surround back speakers are set to LARGE or SMALL, and the surround | |
speakers. | speakers are not set to NO (see Speaker Setting on page 99). | |
| Check the speaker connections (see Connecting the speakers on page 22). If only one | |
| surround back speaker is connected, make sure it’s connected to the left channel | |
| speaker terminal. | |
No sound from front height or front | Check that the front height or front wide speakers are set to LARGE or SMALL, and the | |
wide speakers. | surround speakers are not set to NO (see Speaker Setting on page 99). | |
| Check the speaker connections (see Connecting the speakers on page 22). | |
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