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FAQ

Symptom

Remedy

No sound from subwoofer.

Check that the subwoofer is connected properly, switched on and the volume turned up.

 

If your subwoofer has a sleep function, make sure it is switched off.

 

Make sure that the Subwoofer setting is YES or PLUS (see Speaker Setting on page 99).

 

The crossover frequency may be set too low; try setting it higher to match the characteris-

 

tics of your other speakers (see Speaker Setting on page 99).

 

 

 

If there is very little low frequency information in the source material, change your

 

speaker settings to Front: SMALL / Subwoofer: YES, or Front: LARGE / Subwoofer: PLUS

 

(see Speaker Setting on page 99).

 

 

 

Check that the LFE channel is not set to OFF, or to a very quiet setting (see Setting the

 

Audio options on page 74).

 

Check the speaker level settings (see Channel Level on page 99).

No sound from the speakers.

Check the AMP setting. Set it to ON when you want to output sound from all the speakers

 

(Setting the Audio options on page 74).

No sound from one speaker.

Check the speaker connection (see Connecting the speakers on page 22).

 

Check the speaker level settings (see Channel Level on page 99).

 

Check that the speaker hasn’t been set to NO (see Speaker Setting on page 99).

 

The channel may not be recorded in the source. By using one of the advanced effect

 

listening modes, you may be able to create the missing channel (see Enjoying various

 

types of playback using the listening modes on page 58).

Sound is produced from analog

Check that the input signal type is set to DIGITAL (see Choosing the input signal on page

components, but not from digital

60).

ones (DVD, LD, CD, etc.).

 

Make sure that the digital input is assigned correctly for the input jack the component is

 

 

connected to (see The Input Setup menu on page 47).

 

Check the digital output settings on the source component.

 

If the source component has a digital volume control, make sure this is not turned down.

SC-68 only:

When 5.1ch F+Surr Bi-Amp or 5.1ch F+C Bi-Amp is selected in the Speaker System set-

No sound is produced even if

tings (when the center or surround speakers are bi-amped), no sound is produced even

MULTI CH IN is selected.

when MULTI CH IN is selected.

No sound is output or a noise is out- Check that your BD or DVD player is compatible with Dolby Digital/DTS discs.

put when Dolby Digital/DTS software

Check the digital output settings or the HDMI audio output settings of your BD or DVD

is played back.

player. Make sure that the DTS signal output is set to On.

 

 

If the source component has a digital volume control, make sure this is not turned down.

No sound when using the

If the HDMI input function is selected, sound is muted until exiting the Home Menu.

Home Menu.

 

Other audio problems

Symptom

Remedy

Speaker switching sound (clicking

Depending on the listening mode, the front height (or front wide) and surround back

sound) is heard from receiver during

speakers may switch automatically in function of changes in the input audio. A speaker

playback.

switching sound (clicking sound) will be heard from the receiver at this time. If this sound

 

bothers you, we recommend to change the speaker terminal option (see Switching the

 

speaker terminals on page 78).

Symptom

Remedy

Broadcast stations cannot be

Fully extend the FM wire antenna, adjust the position for best reception and secure to a

selected automatically, or there is

wall, etc.

considerable noise in radio broad-

 

Use an outdoor antenna for better reception (see page 37).

casts.

 

Adjust the position and direction of the AM antenna.

 

 

 

 

Noise may be caused by interference from other equipment, such as a fluorescent light,

 

motor, etc. Switch off or move the other equipment, or move the AM antenna.

Noise is output when scanning a

This is not a malfunction of the receiver. The scan function of your player alters the digital

DTS CD.

information, making it unreadable, resulting in noise being output. Lower the volume

 

when scanning.

When playing a DTS format LD there

Make sure that the input signal type is set to DIGITAL (see Choosing the input signal on

is audible noise on the soundtrack.

page 60).

 

 

Can’t record audio.

You can only make a digital recording from a digital source, and an analog recording

 

from an analog source.

 

For digital sources, make sure that what you’re recording isn’t copy protected.

 

 

Subwoofer output is very low.

To route more signal to the subwoofer, set it to PLUS or set the front speakers to SMALL

 

(see Speaker Setting on page 99).

Everything seems to be set up cor-

The speakers may be out of phase. Check that the positive/negative speaker terminals on

rectly, but the playback sound is odd.

the receiver are matched with the corresponding terminals on the speakers (see Connect-

 

ing the speakers on page 22).

The Phase Control feature doesn’t

If applicable, check that the lowpass filter switch on your subwoofer is off, or the lowpass

seem to have an audible effect.

cutoff is set to the highest frequency setting. If there is a PHASE setting on your sub-

 

woofer, set it to 0º (or depending on the subwoofer, the setting where you think it has the

 

best overall effect on the sound).

 

 

 

Make sure the speaker distance setting is correct for all speakers (see Speaker Distance

 

on page 99).

Full Band Phase Control cannot be

Perform Full Auto MCACC measurements (see Automatically conducting optimum sound

selected.

tuning (Full Auto MCACC) on page 45). Full Band Phase Control automatically turns on

 

once measurements are completed.

Noise or hum can be heard even

Check that personal computers or other digital components connected to the same

when there is no sound being input.

power source are not causing interference.

Can’t select some Input functions by

Check the Input Skip settings in the Input Setup menu (see The Input Setup menu on

the INPUT SELECTOR on the front

page 47).

panel or the INPUT SELECT button

Check the HDMI Input assignment in the Input Setup menu then try OFF (see The Input

on the remote control.

Setup menu on page 47).

 

There seems to be a time lag

See Automatically conducting optimum sound tuning (Full Auto MCACC) on page 45 to

between the speakers and the output

set up your system again using MCACC (this will automatically compensate for a delay in

of the subwoofer.

the subwoofer output).

The maximum volume available

Check that the Volume Limit is set to OFF (see Volume Setup on page 102).

(shown in the front panel display) is

The channel level setting may be over 0.0dB.

lower than the +12dB maximum.

 

Certain listening modes or

When Operation Mode is set to Basic, the Pioneer-recommended settings are made and

HOME MENU items cannot be

not all of the functions can be used. To use all of the functions without restrictions, set

selected.

Operation Mode to Expert (see Operation Mode Setup on page 48).

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